Microsoft Teams
Brianna Johnson
Sales Agent
Missouri
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrates ability to build strong customer relationships and effectively understand their needs. Possesses excellent communication and interpersonal skills for delivering superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Agent
Full Potential Solutions
07.2024 - Current
- Develop strong relationships with clients through excellent customer service and regular followups.
- Currently exceeding sales and customer satisfaction goals.
- Assisted call-in customers with questions and orders.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Sr. Technical Support Specialists III
Frontier Communications
09.2021 - 07.2024
- Deliver expert technical support to a varied clientele, ensuring network issues are resolved promptly, often within a two-hour window.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Maintained a impressive customer satisfaction rating , consistently achieving 95% or higher through effective problem-solving and communication.
- Provided technical support for a diverse client base, ensuring swift resolution of network issues typically within a 1-hour time frame.
Client Relationship Manager
Logix Fiber Networks
08.2021 - 09.2021
- Managed client accounts, maintaining a retention rate exceeding 95% through proactive relationship building and attentive service.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
People Operations Specialists
Full Potential Solutions
03.2021 - 07.2021
- Streamlined the onboarding process for new employees, achieving full compliance with regulatory standards and high satisfaction levels among new hires.
- Collaborated with management to create effective performance review processes for continuous improvement.
- Supported talent acquisition efforts by crafting attractive job descriptions and assisting in candidate screening procedures.
Sales Manager
Aura
12.2020 - 03.2021
- Met and exceeded quarterly sales goals, resulting in a 15% rise in revenue, while maintaining a 90% customer satisfaction rate.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Bachelor of Science -
William Woods University
Fulton, MO12.2012
Skills
- Sales Presentations
- Client Relations
- Building Rapport
- Problem-Solving
- Ability to Listen to Others and Make Points Clearly, Concisely, Verbally in Writing and via Electronic Means
- Customer Service and Care
- Knowledge of Microsoft Office Systems Including but Not Limited to Excel, Word, PowerPoint
- Strong Organizational, Prioritization, and Time Management Skills
- Relationship Management
- Positive Attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Affiliations
- Nationals Sales network
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingPaid sick leaveHealthcare benefitsTeam Building / Company Retreats4-day work weekFlexible work hoursQuote
"Sales are not about selling anymore, but about building trust and educating."
— Siva Devaki
Software
Zoom
Google Workspace
Microsoft PowerPoint
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Agent
Full Potential Solutions
07.2024 - Current
Sr. Technical Support Specialists III
Frontier Communications
09.2021 - 07.2024
Client Relationship Manager
Logix Fiber Networks
08.2021 - 09.2021
People Operations Specialists
Full Potential Solutions
03.2021 - 07.2021
Sales Manager
Aura
12.2020 - 03.2021
Bachelor of Science -
William Woods University
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