Brianna Johnson
saint louis,MO
Summary
Flexible hard worker ready to learn and contribute to team success. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
5
5
years of professional experience
Work History
Paralegal
SWMW Law
Saint Louis, MO
08.2023 - Current
- Maintained client files according to established protocols.
- Monitored and updated clients on case progress, including significant developments.
- Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
- Responded to client calls and inquiries to deliver applicable information.
- Compiled data from various sources into organized reports for review by management team.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Proofread content for typo-free emails and documentation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
Ritenour High School
Overland, MO
08.2022 - 07.2023
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed, edited and typed complex memos and reports with job-related software.
- Compiled data from various sources into organized reports for review by management team.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors and directed to appropriate location or person.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Processed documents and materials for dissemination to appropriate parties.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pharmacy Technician
CVS Pharmacy
Chesterfield, MO
05.2021 - 07.2022
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Customer Service Lead
ADT Security
Saint Ann, MO
01.2020 - 05.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Implemented changes based on feedbacks received from customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Composed, edited and typed complex memos and reports with job-related software.
- Directed customer inquiries to appropriate department personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Ritenour High School
Overland, MO06-2020
Skills
- Administrative support
- Verbal and written communication
- Customer and client relations
- Multitasking and prioritization
- Positive and professional
- Quick learner/Adaptable
Timeline
Paralegal
SWMW Law
08.2023 - Current
Administrative Assistant
Ritenour High School
08.2022 - 07.2023
Pharmacy Technician
CVS Pharmacy
05.2021 - 07.2022
Customer Service Lead
ADT Security
01.2020 - 05.2021
High School Diploma -
Ritenour High School