
Dynamic professional with extensive experience in manufacturing and customer service, notably at Interface. Proven track record in team training and quality assurance, adept at utilizing production tracking systems. Strong problem-solving skills and attention to detail drive efficiency and enhance team performance in fast-paced environments.
- Set up yarn production according to order specifications to meet daily output goals.
-Float across multiple workstations to prevent downtime and maintain consistent production flow.
-Support a 40-person shift team to ensure productivity and quality standards are maintained.
-Enter and process production orders accurately within internal systems.
• Selected for Team Lead training to oversee shift operations in absence of senior leadership
• Trained 4–5 new employees on equipment operation, safety procedures, and workflow processes
• Assist in correcting errors and guiding team members to maintain production efficiency
-Manage high-volume inbound and outbound calls regarding home warranty services
-Resolve customer concerns while maintaining professionalism and company standards
-Document and update customer account information with accuracy
-Transitioned to a new department based on adaptability and performance
-Assembled automotive components including seatbelts, braking systems, and filtration parts
-Performed quality inspections to ensure compliance with safety and production standards
-Worked in high-volume, fast-paced production environments meeting strict daily quotas
-Cross-trained in multiple line positions to improve team efficiency and reduce bottlenecks
-Maintained clean, organized workstations in compliance with safety regulations
-Supervised and trained employees on daily store operations
-Assisted with scheduling, inventory management, and cash handling procedures
-Ensured compliance with operational and customer service standards
-Supported overall store performance and team accountability
TECHNICAL SKILLS
Microsoft Excel
Microsoft Word
Google Workspace
Data Entry
Production Tracking Systems Warehouse Management Systems
LEADERSHIP & MANUFACTURING SKILLS
Team Training
Shift Coverage
Quality Assurance
Assembly Line Operations Mechanical Knowledge
Inventory Control
Communication
Problem Solving
Attention to Detail