Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Johnson

Lanett,AL

Summary

Dynamic professional with extensive experience in manufacturing and customer service, notably at Interface. Proven track record in team training and quality assurance, adept at utilizing production tracking systems. Strong problem-solving skills and attention to detail drive efficiency and enhance team performance in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Yarn Operator

Interface
West Point, GA
05.2022 - Current

- Set up yarn production according to order specifications to meet daily output goals.

-Float across multiple workstations to prevent downtime and maintain consistent production flow.

-Support a 40-person shift team to ensure productivity and quality standards are maintained.

-Enter and process production orders accurately within internal systems.

• Selected for Team Lead training to oversee shift operations in absence of senior leadership

• Trained 4–5 new employees on equipment operation, safety procedures, and workflow processes

• Assist in correcting errors and guiding team members to maintain production efficiency

Customer Service Representative

American Homeshield
Remote
06.2020 - 05.2022

-Manage high-volume inbound and outbound calls regarding home warranty services

-Resolve customer concerns while maintaining professionalism and company standards

-Document and update customer account information with accuracy

-Transitioned to a new department based on adaptability and performance

Manufacturing & Assembly

Leehan America
Cusseta, AL
05.2014 - 06.2020

-Assembled automotive components including seatbelts, braking systems, and filtration parts

-Performed quality inspections to ensure compliance with safety and production standards

-Worked in high-volume, fast-paced production environments meeting strict daily quotas

-Cross-trained in multiple line positions to improve team efficiency and reduce bottlenecks

-Maintained clean, organized workstations in compliance with safety regulations

Assistant Store Manager

Circle K
Valley, AL
03.2013 - 04.2014

-Supervised and trained employees on daily store operations

-Assisted with scheduling, inventory management, and cash handling procedures

-Ensured compliance with operational and customer service standards

-Supported overall store performance and team accountability

Education

High School Diploma -

Valley High
Valley, AL

Skills

    TECHNICAL SKILLS

    Microsoft Excel

    Microsoft Word

    Google Workspace

    Data Entry

    Production Tracking Systems Warehouse Management Systems

    LEADERSHIP & MANUFACTURING SKILLS

    Team Training

    Shift Coverage

    Quality Assurance

    Assembly Line Operations Mechanical Knowledge

    Inventory Control

    Communication

    Problem Solving

    Attention to Detail

Timeline

Yarn Operator

Interface
05.2022 - Current

Customer Service Representative

American Homeshield
06.2020 - 05.2022

Manufacturing & Assembly

Leehan America
05.2014 - 06.2020

Assistant Store Manager

Circle K
03.2013 - 04.2014

High School Diploma -

Valley High