Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA JONES

San Leandro,CA.

Summary

A successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Lead Teller Operations Specialist

GardaWorld Cash Services
10.2018 - Current
  • Carry out clerical tasks such as typing and filing.
  • Compose customer statements and correspondence related to discrepancies and unpaid items.
  • Calculate financial fees, interest, and service charges. Answer high volume of customer inquiries, explaining policies and procedures to resolve problems and assist with complex transactions.
  • Train new tellers in processes and procedures for financial institutions, and provide guidance.
  • Processed and manage over 200 personal and commercial retail banking transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Maintained accurate records of customer transactions in line with bank procedures
  • Processed applications for new accounts
  • Generated monthly reports on customer activity and customer feedback.

Vault Teller

Brinks Armored
01.2016 - 07.2018
  • Counted, verified, and posted armored car deposits.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Properly processed deposits, withdrawals and payments for an average of 100 customers daily.
  • Received and count daily inventories of cash, drafts, and travelers' checks.
  • Entered up to 200 customer transactions into computers to record transactions and issue computer-generated receipts.
  • Handled various accounting transactions.
  • Generated monthly reports on customer activity and customer feedback
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors

Customer Service Representative

Home Depot
10.2012 - 10.2014
  • Assisted 100 or more customers daily with positive attitude and focused on customer satisfaction.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Maintained up-to-date knowledge of a variety of products and services to address customer inquiries
  • Transported merchandise to the sales floor and restocked shelves, racks, and bins.
  • Created 10-20 attractive displays to promote items.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Informed customers about special promotions and provided detailed information for various products
  • Utilized internal software and tools to meet customer needs and resolved issues promptly
  • Upsold additional products and services to customers, increasing revenue
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

Education

Certificate - Sterile Processing Technology

California Pacific College
Hayward, CA
04.2018

Skills

  • Written and Verbal Communication
  • Ability to work independently
  • Time and Task Management
  • Organization
  • Deposit Funds
  • Vault Balancing
  • Customer Satisfaction
  • Comfortable with Technology
  • Balance Transfers
  • Count Currency
  • Daily Operations Support
  • Cash Handling
  • Administrative support
  • Cash Replenishment
  • Deposit and withdrawal management

Timeline

Lead Teller Operations Specialist

GardaWorld Cash Services
10.2018 - Current

Vault Teller

Brinks Armored
01.2016 - 07.2018

Customer Service Representative

Home Depot
10.2012 - 10.2014

Certificate - Sterile Processing Technology

California Pacific College

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BRIANNA JONES