Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Jones

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

3
3
years of professional experience

Work History

Team Leader

Sky Zone Trampoline Park
11.2022 - Current
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Waitress

Kagura Japanese Restaurant
07.2022 - 11.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Shift Leader

Tropical Smoothie Cafe
07.2021 - 11.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Great Bridge High School
Chesapeake, VA
06.2023

Skills

  • Coaching
  • Cash Handling
  • Complaint Resolution
  • Team Supervision
  • Documentation and Reporting
  • Shift Scheduling
  • Team Motivation
  • Sales Expertise
  • Attention to Detail
  • Analytical Thinking
  • Flexible Schedule
  • Teamwork and Collaboration

Timeline

Team Leader

Sky Zone Trampoline Park
11.2022 - Current

Waitress

Kagura Japanese Restaurant
07.2022 - 11.2022

Shift Leader

Tropical Smoothie Cafe
07.2021 - 11.2022

High School Diploma -

Great Bridge High School

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Brianna Jones