BRIANNA JONES
Bloomington,IL
Summary
During my career, I have dedicated myself to producing high- quality work that meets or exceeds expectations. I have always taken pride in my attentiveness to detail, and my ability to execute tasks efficiently and effectively. Moreover, I understand the importance of addressing customer concerns promptly and empathetically, ensuring their satisfaction and building lasting relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm Insurance
01.2023 - 02.2024
- Maintained accurate records of all claims activities.
- Assisted in development of new claims processes and procedures.
- Assessed damages and prepared detailed reports to support claims decisions.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Assisted in development of departmental goals, contributing to increased productivity and overall success in the workplace.
Service/Food Handler
Mcdonalds Corporation
03.2022 - 01.2023
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
Server/Hostess
Red Robin
09.2021 - 02.2022
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Performed cash handling tasks accurately, resulting in a balanced drawer at the end of each shift
- Worked with the kitchen staff to ensure timely preparation and delivery of orders.
Sales Associate
Target
01.2021 - 09.2021
- Analyzed customer feedback and suggested strategies for improving customer experience
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Utilized up-selling and cross-selling techniques to increase revenue.
Education
B.A. Psychology -
Southern Illinois University Edwardsville
Edwardsville, IllinoisSkills
- Customer Service Expert
- Adaptability Expert
- Ability to Work Under Pressure Expert
- Conflict Resolution Expert
- Critical Thinking Expert
- Interpersonal Communication Skills Expert
Certification
- Licensed Claims Adjuster in all 50 states
References
References available upon request
Timeline
Claims Associate
State Farm Insurance
01.2023 - 02.2024
Service/Food Handler
Mcdonalds Corporation
03.2022 - 01.2023
Server/Hostess
Red Robin
09.2021 - 02.2022
Sales Associate
Target
01.2021 - 09.2021
B.A. Psychology -
Southern Illinois University Edwardsville
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