Brianna Jones
Luray,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Loan Servicing Specialist
Blue Ridge Bank N.A
04.2023 - Current
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reviewing and correcting of payment posting errors.
- Payment processing
- Adding and / or removing auto draft payments.
- Check printing and funding.
- Processing deferment agreements.
- Loan Advance processing.
- Bankruptcy account maintenance changes.
- Collateral tracking.
- Processing deed of trust releases and preparing certificate of satisfactions.
- Uploading and funding dealer financed loans.
- Processing returned ACH payments.
- Removing holds on DDA accounts.
- Daily cross app processing.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Ensured timely delivery of legal documents by coordinating with various departments and maintaining an organized filing system.
Image Review Clerk
Blue Ridge Bank, N. A
05.2021 - 04.2023
- Enhanced image quality by meticulously reviewing and editing digital images for optimal presentation.
- Maintained high standards of quality by consistently adhering to company guidelines and best practices for image review.
- Assisted in training new team members, sharing insights from experience to help them quickly become proficient in their roles.
- Contributed to successful project outcomes by meeting deadlines and exceeding performance expectations as an Image Review Clerk.
- Boosted processing efficiency by accurately categorizing and tagging images according to predefined criteria.
- Streamlined workflow with thorough attention to detail, ensuring timely completion of assigned tasks.
- Collaborated with team members, contributing to a cohesive and productive work environment.
- Improved database accuracy by identifying and correcting discrepancies in image metadata and file information.
- Edited letters and written material for correspondence.
Digital Shopper
Walmart
04.2020 - 05.2021
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Streamlined the online shopping process for better user experience by optimizing website navigation and search functionality.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Preserved patient safety by following safety protocols.
Education
High School Diploma -
Luray High School
Luray, VA01.2020
Skills
- Bankruptcy Procedures Awareness
- Payment Processing Familiarity
- Time Management Proficiency
- Loan Servicing Experience
- Attention to Detail
- Problem Solving Abilities
- Organizational Skills
- Effective Communication
- Team Collaboration
- File Management
- Customer Account Review
- Calculations Error Correction
- Microsoft Excel and Word
Timeline
Loan Servicing Specialist
Blue Ridge Bank N.A
04.2023 - Current
Image Review Clerk
Blue Ridge Bank, N. A
05.2021 - 04.2023
Digital Shopper
Walmart
04.2020 - 05.2021
High School Diploma -
Luray High School
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