KRISTY JONES
Bozeman ,MT
Summary
Customer-focused receptionist and service professional with experience in scheduling, phone systems, and front-desk support. Known for clear communication, attention to detail, and dependable daily organization.
Overview
29
29
years of professional experience
Work History
Laundry Technician
Duds & Suds
Bozeman, Montana
10.2023 - Current
- Operated washers, dryers, and folding stations at Duds & Suds.
- Sorted garments, linens, and delicates for correct wash cycles.
- Monitored machine settings, water levels, and drying times during loads.
- Evaluated clothing for stains, damage, and adherence to care instructions for optimal results.
- Maintained cleanliness of lint traps, surfaces, and equipment to ensure safe and efficient operation.
- Guided customers on self-service laundry processes and machine operation.
- Stocked detergent, supplies, and finished laundry for customer pickup.
Receptionist
Brookedale Senior Living
Bozeman, Montana
04.2021 - 10.2023
- Greeted residents, families, and visitors at senior living front desk
- Answered incoming calls and routed inquiries to proper department
- Scheduled appointments, tours, and resident meetings for community staff
- Coordinated mail, packages, and delivery distribution for residents
- Supported admissions staff with paperwork and move-in coordination
- Managed visitor sign-in procedures and secured lobby access
- Ensured timely scheduling and confirmation of appointments to facilitate operations.
- Greeted visitors and provided them with assistance.
Receptionist
Bozeman Deaconess Hospital
Bozeman, Montana
03.2014 - 04.2019
- - Coordinated operations across cancer center, women's health specialist, and emergency department to ensure seamless patient care.
- Managed data entry and facilitated insurance authorizations with outside clinics to streamline patient access to services.
- - Addressed client complaints and scheduled visits to enhance patient satisfaction and timely care.
Guest Experience Specialist
Hilton Garden Inn
Bozeman, Montana
10.2013 - 03.2014
- Resolved guest complaints quickly to ensure high levels of guest satisfaction.
- Engaged with guests to create welcoming atmosphere and positive experiences.
- Assisted guests with inquiries and hotel services to enhance overall experience.
- Guided guests through amenities and local attractions to enrich their stay.
- Collaborated with team members to streamline operations and improve service delivery.
- Processed guest payments accurately and efficiently to ensure smooth transactions.
Dietary Aide
White Haven Center
White Haven, Pennsylvania
04.1998 - 08.2011
- Prepared meal trays for White Haven Center residents according to specific diet orders, ensuring nutritional needs were met.
- Verified meal portions against resident diet instructions and menu plans.
- Sanitized kitchen surfaces and equipment to maintain compliance with safe food service standards and promote resident health.
- Performed routine cleaning tasks, including sweeping floors and washing dishes, to uphold a clean and safe kitchen environment.
- Assumed supervisory and management responsibilities during staff absences to ensure smooth operations.
Education
High School Diploma -
Crestwood High School
Mountain Top, PA06-1990
Skills
- Laundry operations
- Machine Maintenance
- Quality Control
- Attention to detail
- Problem solving
- Team Coordination
- Clear communication
- Customer service
Timeline
Laundry Technician
Duds & Suds
10.2023 - Current
Receptionist
Brookedale Senior Living
04.2021 - 10.2023
Receptionist
Bozeman Deaconess Hospital
03.2014 - 04.2019
Guest Experience Specialist
Hilton Garden Inn
10.2013 - 03.2014
Dietary Aide
White Haven Center
04.1998 - 08.2011
High School Diploma -
Crestwood High School