Brianna Jones
Houston,TX
Summary
I am skilled in unloading trucks, moving merchandise and stocking shelves.I’m physically fit , active , organized and a resourceful team player. Detail oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Driven to maximize customer engagement and sales revenues. And always ready to help the team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stow Ambassador
Amazon
06.2022 - 03.2025
- Maintained clean and organized workspaces to uphold safety standards.
- Sorted over 500 products onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Inspected items for any damages and reported discrepancies to supervisor.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Used hand trucks and pallet jacks to safely move items to designated areas
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Call Agent
ROI Solutions Inc.
10.2021 - 06.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Attended training to stay up to date with new products and service offerings.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Kroger
08.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
Package Handler
FedEx
Houston,Tx
04.2025 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Diploma -
Willowridge High School
Houston, TX06.2021
Skills
- Freight Transportation
- Checking and Gauging
- Purchasing Orders and Requisition
- Barcode Scanning
- Warehouse Coordination and Support
- Safety Compliance
- Customer Satisfaction
- Quantity Checking
- Teamwork Skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Package Handler
FedEx
04.2025 - Current
Stow Ambassador
Amazon
06.2022 - 03.2025
Call Agent
ROI Solutions Inc.
10.2021 - 06.2022
Cashier
Kroger
08.2020 - 10.2021
Diploma -
Willowridge High School