Brianna Jordan
Worth,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager
Dog Dayzee Dog daycare and boarding
Bolingbrook, IL
07.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assigned work and monitored performance of project personnel.
- Conducted quality, timely performance feedback and performance appraisals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
Manager
Taco Bell
Homer Glen, IL
06.2022 - Current
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Entered time and attendance logs in preparation for payroll.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed contracts before signing them on behalf of the organization.
Manager
wing stop
Homer Glen, IL
05.2022 - 12.2022
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Server
the barrel club
Oak Lawn, IL
08.2021 - 02.2022
- Maintained records of transactions made during shift as required by law or company policy.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials to increase profits.
Manager
Popeyes
Bridgeview, IL
02.2019 - 04.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Associate of Applied Science - Emt And Firefighter
Moraine Valley Community College
Palos Hills, IL05-2025
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL05-2022
Skills
- Staff Development
- Business Development
- Performance Management
- Expense Tracking
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Team Leadership
- Cross-Functional Team Management
- Schedule Preparation
- Time Management
- Staff Management
- Performance Evaluations
- Negotiation
Accomplishments
In high school i got a couple leadership rewards for being president of multiple clubs like Olas,Student council student helpers, International club.
References
References available upon request.
Timeline
Manager
Dog Dayzee Dog daycare and boarding
07.2023 - Current
Manager
Taco Bell
06.2022 - Current
Manager
wing stop
05.2022 - 12.2022
Server
the barrel club
08.2021 - 02.2022
Manager
Popeyes
02.2019 - 04.2020
Associate of Applied Science - Emt And Firefighter
Moraine Valley Community College
High School Diploma -
Oak Lawn Community High School
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