Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Brianna Jordan

Memphis,,Tennessee

Summary

Passionate and dedicated Behavioral Health Assistant with a strong desire to make a positive impact on the lives of at-risk youth. Seeking an opportunity to utilize my experience and skills in a dynamic and challenging environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

AHC Bright Glade
Memphis, TN
03.2022 - Current
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.

Referral Coordinator

West Cancer Center And Research Institute
Germantown, TN
01.2023 - 05.2023
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Collected and analyzed referral data and tallied number of referrals.

Certified Nursing Assistant

Majestic Gardens Rehab
Memphis, TN
09.2021 - 03.2022
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Behavioral Health Assistant

Wilkes Wellness Services
Memphis, TN
03.2020 - 03.2022
  • Instructed patients on coping skills such as relaxation methods, stress management, and problem solving techniques.
  • Observed clients' behavior during individual or group sessions to ensure safety of all parties involved.
  • Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
  • Facilitated group activities such as art therapy, music therapy, and recreational activities.

Certified Nursing Assistant

AHC Northbrooke
Jackson, TN
08.2020 - 09.2021
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Customer Service Associate

Walmart
Memphis, TN
08.2019 - 08.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Science - Healthcare Leadership

University of Memphis
Memphis, TN
05.2023

Skills

  • Mentoring youth
  • Positive Reinforcement
  • Excellent written and verbal communication
  • Multitasking and Prioritization
  • Computer proficiency
  • Flexibility
  • Vital signs monitoring
  • Direct patient care
  • Behavioral management techniques

Certification

  • Certified Nursing Assistant (CNA), 2020
  • BLS Provider: American Heart Association, Expires: June 2026

Volunteer Experience

Crossroad Hospice And Palliative Care, November 2017

  • Provided comfort and compassion through conversations.
  • Monitored the pain levels of patients.

Timeline

Referral Coordinator

West Cancer Center And Research Institute
01.2023 - 05.2023

Certified Nursing Assistant

AHC Bright Glade
03.2022 - Current

Certified Nursing Assistant

Majestic Gardens Rehab
09.2021 - 03.2022

Certified Nursing Assistant

AHC Northbrooke
08.2020 - 09.2021

Behavioral Health Assistant

Wilkes Wellness Services
03.2020 - 03.2022

Customer Service Associate

Walmart
08.2019 - 08.2020

Bachelor of Science - Healthcare Leadership

University of Memphis

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Brianna Jordan