Brianna Jordan
Lawrenceville,GA
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in operations management and employee training. Proven ability to enhance customer service and optimize scheduling, while implementing safety protocols. Skilled in conflict resolution and team building, fostering a motivated workforce that consistently meets operational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Supervisor
McDonald's
Lawrenceville, GA
06.2025 - Current
- Supervised overnight operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient service delivery during peak hours.
- Managed inventory levels, minimizing waste through effective stock control practices.
- Coordinated staff schedules, optimizing labor resources for increased efficiency.
- Implemented process improvements, enhancing workflow and reducing order fulfillment time.
- Monitored equipment functionality, conducting routine checks to ensure operational readiness.
Warehouse Trainer
Target
Gansevoort, NY
07.2022 - 06.2025
- Trained new employees on warehouse safety protocols and operational procedures.
- Conducted hands-on training sessions to enhance team members' skills and efficiency.
- Developed training materials to support onboarding of warehouse staff.
- Assisted in creating standard operating procedures for inventory management systems.
- Collaborated with management to identify training needs and improve workflow processes.
- Evaluated employee performance during training exercises, providing constructive feedback for improvement.
- Implemented best practices for equipment handling and maintenance among team members.
Overnight Manager
McDonald's
Troy, NY
03.2021 - 07.2022
- Supervised crew members to ensure efficient shift operations and high service standards.
- Implemented safety protocols to maintain a clean and safe work environment.
- Trained new employees on operational procedures and customer service excellence.
- Monitored inventory levels, coordinating timely orders to prevent stock shortages.
- Resolved customer complaints effectively, enhancing overall satisfaction during overnight hours.
- Developed staff schedules, optimizing coverage for peak demand periods and operational efficiency.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Produce Team Leader
Walmart
Queensbury, NY
02.2019 - 01.2020
- Supervised daily operations of produce department, ensuring product quality and freshness.
- Trained team members on proper handling and storage techniques for perishable items.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated with vendors to secure high-quality produce at competitive prices.
- Monitored compliance with health and safety regulations in produce handling areas.
- Led initiatives to enhance customer service within the produce department, improving shopper satisfaction.
- Maintained a clean, organized, and visually appealing produce section that attracted customers.
Assistant Manager
Starbucks
Clifton Park, NY
02.2016 - 09.2019
- Coordinated team schedules to optimize staffing and enhance customer service experience.
- Trained new employees on operational procedures and company standards.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored inventory levels, assisting in stock management and ordering processes.
Education
High School Diploma -
Shenedehowa High School
Clifton Park, NY06.2017
Skills
- Workplace safety
- Employee motivation
- Scheduling expertise
- Customer service
- Verbal and written communication
- Attention to detail
- Goal oriented
- Decision-making
- Training and mentoring
- Team building
- Safety protocols
- Staff discipline
- Analytical thinking
- Conflict resolution
- Operations management
Certification
ServSafe
Timeline
Overnight Supervisor
McDonald's
06.2025 - Current
Warehouse Trainer
Target
07.2022 - 06.2025
Overnight Manager
McDonald's
03.2021 - 07.2022
Produce Team Leader
Walmart
02.2019 - 01.2020
Assistant Manager
Starbucks
02.2016 - 09.2019
High School Diploma -
Shenedehowa High School