Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Tiawan Foster

Suwanee,GA

Summary

Results-driven leader with extensive experience in workplace safety and customer service, honed through a successful tenure at Lowes Home Improvement. Demonstrated expertise in motivating teams and optimizing scheduling, which has led to measurable improvements in employee performance and customer satisfaction. Holds certifications in forklift, order picker, reach truck operations, and CPR, underscoring a commitment to operational excellence. Aiming to apply skills in a role focused on team development and safety enhancement.

Overview

6
6
years of professional experience

Work History

Overnight Supervisor

Lowes Home Improvment
Atlanta, GA
12.2021 - Current
  • Developed and implemented strategies to ensure the safety of employees working overnight shifts.
  • Monitored employee performance and provided feedback on areas needing improvement.
  • Ensured that all staff adhered to company policies and procedures.
  • Maintained accurate records of payroll, attendance, overtime, and vacation time for employees.
  • Trained new hires in job duties and safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
  • Assisted in recruiting, interviewing, hiring, and onboarding new team members as needed.
  • Performed daily inventory checks to monitor stock levels and replenish items as necessary.
  • Implemented plans for efficient use of resources such as personnel, materials, supplies.

Customer Service Representative

Allen Enterprises
Savannah , GA
01.2019 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Package Handler

FedEx
Savannah, GA
04.2020 - 04.2021
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Responded promptly to customer inquiries about shipment status updates.

Education

Some College (No Degree) - Business Management

Kennesaw State University
Kennesaw, GA

Skills

  • Workplace safety
  • Scheduling expertise
  • Employee motivation
  • Schedule development
  • Staff development
  • Conflict resolution
  • Microsoft, Excel, and Access experience
  • Stock allocation
  • Forklift operation
  • Lift equipment operation
  • Order Picker operation
  • Ballymore Lift operation
  • Verbal and written communication
  • Inventory reporting
  • Business problem solutions
  • Order picking

Professional References

  • Mahlon Carey : 404-519-2629
  • Leneeka Willis : 678-777-0218
  • Brian Grant : 504-296-8696
  • Chaquita Glover : 912-665-1788

Timeline

Overnight Supervisor

Lowes Home Improvment
12.2021 - Current

Package Handler

FedEx
04.2020 - 04.2021

Customer Service Representative

Allen Enterprises
01.2019 - 12.2023

Some College (No Degree) - Business Management

Kennesaw State University

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Tiawan Foster