Brianna Juarez
Summary
Licensed esthetician dedicated to providing positive experiences and eager to begin empowering clients to achieve their best selves.
Overview
9
9
years of professional experience
Work History
SALES ASSOCIATE
NORDSTROM
04.2021 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
CUSTOMER SERVICE REPRESENTATIVE
NORDSTROM
11.2020 - 04.2021
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
SALES ASSOCIATE
ALDI
12.2019 - 11.2020
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
BILLING CLERK
GRAND SUBARU
06.2019 - 12.2019
- Reviewed contracts to ensure accurate billing terms were applied, providing a strong foundation for the invoicing process.
- Executed billing tasks and recorded information in company databases.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Maintained detailed records of customer payments and billing adjustments.
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT
05.2017 - 05.2019
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
- Fulfilled customers' special requests for merchandise and delivery times.
CASHIER
PORTILLO'S HOTDOGS
06.2015 - 11.2016
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
Education
LICENSED ESTHETICIAN - ESTHETICS
TRICOCI UNIVERSITY OF BEAUTY CULTURE
CHICAGO, IL10.2022
HIGH SCHOOL DIPLOMA -
WEST LEYDEN HIGH SCHOOL
NORTHLAKE, IL01.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
SALES ASSOCIATE
NORDSTROM
04.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
NORDSTROM
11.2020 - 04.2021
SALES ASSOCIATE
ALDI
12.2019 - 11.2020
BILLING CLERK
GRAND SUBARU
06.2019 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT
05.2017 - 05.2019
CASHIER
PORTILLO'S HOTDOGS
06.2015 - 11.2016
LICENSED ESTHETICIAN - ESTHETICS
TRICOCI UNIVERSITY OF BEAUTY CULTURE
HIGH SCHOOL DIPLOMA -
WEST LEYDEN HIGH SCHOOL
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