Caedin Bouton
Westerville,OH
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Nordstrom
07.2023 - 07.2025
- Ensured adherence to company policies in customer interactions.
- Collaborated with marketing, operations, and logistics departments to facilitate product delivery.
- Monitored inventory levels to guarantee product availability for customers.
- Identified new business opportunities through networking and cold calling initiatives.
- Utilized problem-solving skills to resolve complex customer issues efficiently.
- Assessed customer needs and recommended suitable products or services.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Customer Service Representative
Nordstrom
07.2021 - 06.2023
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Addressed customer inquiries through phone, email, and chat to enhance service experience.
- De-escalated customer concerns while maintaining a calm and friendly demeanor.
- Coordinated with internal teams to achieve successful solutions aligned with client needs.
- Handled returns and sales transactions in store while managing designer merchandise.
- Conferred with customers in person or via telephone, providing product information and taking orders.
- Maintained professionalism in stressful situations, effectively diffusing tension.
Education
Associate of Arts - Public Health
Columbus State Community College
Columbus, Ohio, OH05-2027
Certificate - EMT-B
Columbus State Community College
Columbus, Ohio, OH12-2025
Skills
- Customer relationship management
- Effective communication
- Problem solving
- Complaint resolution
- Goal orientation
- Professionalism
- Critical decision-making skills
Certification
- EMT - Certified Emergency Medical Technician (2025)
- FEMA IS-100.c (2025)
- FEMA IS-700.b (2025)
- Ohio Trauma Triage (2025)
- Ohio Rescue Task Force Awareness (2025)
- Dementia Training for Ohio EMS (2025)
Timeline
Customer Sales Representative
Nordstrom
07.2023 - 07.2025
Customer Service Representative
Nordstrom
07.2021 - 06.2023
Associate of Arts - Public Health
Columbus State Community College
Certificate - EMT-B
Columbus State Community College