Kelemwork Degaga
Snellville,GA
Summary
Responsive Customer Sales Representative adaptable to meeting diverse customer demands and company targets with proactive strategies and tenacious mindset focused on sales excellence. Superior account management, sales forecasting and inventory coordination skills.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Sales Representative
Havertys
Snellville, Georgia
06.2025 - Current
- Assisted customers in Havertys showroom with furniture selection and product questions.
- Presented room planning options and explained fabric, finish, and style choices.
- Processed sales orders using Havertys point-of-sale and order entry systems.
- Guided customers through financing options and purchase paperwork.
- Coordinated delivery details with Havertys service teams and customers.
- Followed up on customer inquiries and resolved order status concerns.
- Consulted with customers regarding needs and addressed concerns.
- Gave customers quotes based on potential sales.
- Participated in weekly team meetings to discuss project updates to discuss upcoming projects and challenges.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Adhered to company policies and procedures when dealing with customers.
- Generated regular reports on sales performance metrics for management review.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Created detailed proposals for clients outlining products and services offered by the company.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Monitored market trends and competitive activity to inform sales strategies.
- Audited customer account information to identify issues and develop solutions.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Participated in trade shows, conferences, and other events to promote the company's offerings.
- Processed customer account changes with proprietary software.
- Coordinated in-store displays to match planograms and promote company offerings at and locations.
- Provided training on how to use our products for both internal staff and external customers.
- Created detailed reports on customer feedback and satisfaction levels.
- Greeted customers upon arrival at the store and provided assistance.
- Assisted customers in selecting products that best met their needs.
- Utilized problem-solving skills to resolve complex customer issues quickly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
interior design and sales
Floor &Decor
Buford, Georgia
03.2023 - 07.2026
- Presented room planning options and explained fabric, finish, and style choices.
- Assisted customers in Havertys showroom with furniture selection and product questions.
- Guided customers through financing options and purchase paperwork.
- Processed sales orders using Havertys point-of-sale and order entry systems.
- Followed up on customer inquiries and resolved order status concerns.
Education
Associate of Science - Medical Assistance
Georgia Gwinnett College
Lawrenceville, GA 08.2009 - 05.2011
Skills
- Order entry
- POS systems
- Point-of-sale system
- Payment processing
- Sales quoting
- Financing options
- Product promotions
- Customer relationship management
- CRM software expertise
- Client follow-up
- Customer engagement
- Sales presentation
- Performance tracking
- Purchasing quotes
- Cross-selling strategies
- Problem solving
- Attention to detail
- Verbal communication
- Relationship building
- Cash handling
- Patience and resilience
- Hospitality and accommodation
Certification
- Pharmacy Technician certified
Accomplishments
I achieved recognition by district Manager by Exceeding sales and Excellent customer service.
Timeline
Customer Sales Representative
Havertys
06.2025 - Current
interior design and sales
Floor &Decor
03.2023 - 07.2026
Associate of Science - Medical Assistance
Georgia Gwinnett College
08.2009 - 05.2011