Livia Soares
Stoughton,MA
Summary
Experienced customer service professional with a strong background in call centers, order processing, and issue resolution. Known for clear communication, attention to detail, and dependable support in high-volume environments.
Overview
31
31
years of professional experience
Work History
Customer Service Representative/Sales Associate
Timeproof USA
Foxborough, Massachusetts
11.2025 - Current
- Answered customer calls for Timeproof USA timekeeping products.
- Collaborated with sales team to develop targeted sales strategies for different market segments.
- Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
- Managed appointments using ServiceTitan software.
Customer Service Representative
Boston Brace
Stoughton, Massachusetts
04.2024 - 05.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered patient and family calls for Boston Brace orthotic services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed high volume orders on NetSuite.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Boston Mutual
Canton, MA
04.2023 - 12.2023
- Assisted customers with requests and inquiries, contributing to higher satisfaction levels.
- Recognized by management for providing exceptional customer service.
- Maintained detailed records of customer interactions and transactions to enhance service quality.
- Updated and managed databases to ensure accurate and current customer information.
Staff Accountant
Randstad
Norwood, MA
09.2020 - 06.2022
- Prepared journal entries for month-end close activities.
- Processed accounts payable invoices for Randstad client accounting assignments.
- Reconciled general ledger accounts using Excel and ERP systems.
- Processed high-volume check runs and ACH payments weekly, ensuring timely disbursement of funds.
- Processed customer invoices through accounts receivable system.
- Posted payments and matched remittances to open accounts.
- Reconciled account balances with bank and ledger records.
- Resolved billing discrepancies with customers and internal departments, enhancing accuracy of financial records.
- Updated customer account records in ERP and spreadsheet files.
- Prepared deposit records and maintained payment documentation.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Processed payroll data for company payroll operations using ADP or similar systems.
- Maintained payroll records and updated employee deductions in confidential files.
- Coordinated with HR on new hires, terminations, and pay changes.
- Processed payroll for over 500 employees bi-weekly, maintaining accuracy in payroll calculations and deductions.
Accounts Payable Clerk
DXL, Destination XL
Canton , MA
01.2018 - 07.2021
- Processed Destination XL vendor invoices through accounts payable workflow
- Matched purchase orders, receipts, and invoices for DXL payments
- Reviewed invoice coding and routed exceptions for approval
- Reconciled vendor statements and resolved billing discrepancies
- Prepared check runs and electronic payments for merchandise vendors
- Updated accounts payable records in DXL financial systems
- Communicated with vendors about invoice status and payment questions
- Supported month-end closing with accruals and account research
Customer Service Representative
DXL, Destination XL
Canton, MA
08.2008 - 12.2018
- Answered inbound calls for employer call center, resolving customer questions and requests.
- Processed account updates using employer service systems and call center procedures.
- Escalated complex issues to supervisors and specialized support teams.
- Verified customer information before completing service requests and account changes.
- Trained new representatives on employer call handling and documentation standards.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Customer Service Supervisor
OfficeMax Distribution
Stoughton, Massachusetts
03.1996 - 12.2007
- Supervised customer service team in OfficeMax distribution operations.
- Resolved order issues using warehouse and shipping systems.
- Coordinated with fulfillment teams on backorders and substitutions.
- Trained representatives on service standards and company procedures.
- Monitored inventory status for accurate order support.
- Reviewed customer requests and escalated complex account concerns.
- Managed service queues for OfficeMax distribution center workflows.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Evaluated employee job performance and motivated staff to improve productivity.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
Education
Associate of Arts - Accounting And Finance
Burdett Business School
Boston, MA06-1991
Business
Stoughton HIgh School
Stoughton, MA06-1989
Skills
- NetSuite order processing
- ServiceTitan scheduling
- Call center systems
- Customer account updates
- Order entry
- Customer relationship management
Timeline
Customer Service Representative/Sales Associate
Timeproof USA
11.2025 - Current
Customer Service Representative
Boston Brace
04.2024 - 05.2025
Customer Service Representative
Boston Mutual
04.2023 - 12.2023
Staff Accountant
Randstad
09.2020 - 06.2022
Accounts Payable Clerk
DXL, Destination XL
01.2018 - 07.2021
Customer Service Representative
DXL, Destination XL
08.2008 - 12.2018
Customer Service Supervisor
OfficeMax Distribution
03.1996 - 12.2007
Associate of Arts - Accounting And Finance
Burdett Business School
Business
Stoughton HIgh School