Katrina Kamara
Goldsboro,NC
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative/Sales Associate at Concentrix, where my problem-solving abilities and active listening led to increased customer loyalty and repeat business. Recognized for surpassing performance metrics, my expertise in technical support and de-escalation techniques consistently enhanced client satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Sales Associate
Concentrix
02.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among team members.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Applied Science - Human Services Technology
Wayne Community College
Goldsboro, NC04-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Order Processing
- De-Escalation Techniques
- Technical Support
Timeline
Customer Service Representative/Sales Associate
Concentrix
02.2022 - 09.2024
Associate of Applied Science - Human Services Technology
Wayne Community College
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