Sandra Jean
Port Saint Lucie
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Sales Associate
Petmeds
05.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Night Manager
GAB Call Center
10.2015 - 05.2019
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Childcare Teacher
KinderCare Learning Centers
02.2011 - 09.2014
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.
Education
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL05.2014
Skills
- Account Updating
- Complaint Resolution
- Key Holder Experience
- Live Chat Support
- Customer Service
- Service Upselling
- Staff Training
- Payment Processing
- Order Processing
- Active Listening
- Technical Support
- Call Center Experience
Languages
Creole
Native or Bilingual
Timeline
Customer Service Representative/Sales Associate
Petmeds
05.2019 - Current
Night Manager
GAB Call Center
10.2015 - 05.2019
Childcare Teacher
KinderCare Learning Centers
02.2011 - 09.2014
Associate of Arts - Business Administration
Palm Beach State College
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