Alvin Cotton
Minneapolis,MN
Summary
I am a highly enthusiastic individual looking for a position where I can utilize my 25 + years of hands on customer service experience to benefit an employer that considers high standards always achievable as a normal expectation.
Overview
29
29
years of professional experience
Work History
Inside Sales Representative/Customer Service
Sportsmans Guide
South Saint Paul, MN
08.2012 - 01.2024
- Responsible for taking both sales and service calls in an ACD environment regarding sporting equipment sold by our company through internet and catalog presence
- Giving accurate descriptions and information of items ordered including any type of restrictions in the case of firearm orders
- Giving detailed scripting regarding the purchase of firearms as it relates to Federal Firearm regulations
- FTC compliant with regards to call center regulations
- Accomplishments include Leader board, sales, credit cards, new clubs.
Clinical Ambassador
Cornerstone Parking LLC
Minneapolis, MN
04.2011 - 05.2012
- Responsible for greeting and transporting incoming patients to medical appointments @ University of Minnesota Med Center
- Maintaining parking efficiency for metro mobility vehicles and ensuring safety of pedestrians during pick-ups and drop offs
- Transported patients to clinical appointments @ The University of Minnesota Med center as well as Mayo clinic
- Reassured patients and comforted during transport.
Residential Concierge
Draper and Kramer Property Management
Chicago, IL
03.2002 - 07.2010
- Responsible for maintaining the lobby area of a high traffic condominium residential community
- Helping residents with daily activities such as cab service, package notification and announcing guest
- Security walks performed as well as monitoring property for unusual or suspicious activity.
Waiter/server
The Hard Rock Cafe
Chicago, IL
04.2001 - 11.2003
- Responsible for greeting guest and offering suggestions of menu choices
- Accurately taking food and drink orders and giving history regarding Hard Rock memorabilia
- Helping with side work and BOH duties including breaking down fountain.
Sr. Conference Operator
Conference Call USA
Chicago, IL
04.1997 - 03.2000
- Responsible for the setup, monitoring and billing of teleconferences for multiple corporate clients
- Faxing participant reports, polling results and audio quality
- Training new employees on proper conference etiquette as well as equipment used.
Inside Sales Representative
Apple Vacations
Elk Grove Village, IL
02.1995 - 06.1997
- Responsible for taking between 80 and 100 inbound calls daily from travel agents looking to book vacation packages for clients
- Giving accurate property description, flight times as well as the best bargains
- Processing payments via credit card.
Education
some college - English/journalism
Northern Illinois University
DeKalb, IL05.1993
Skills
- Customer Service Skills
- Sales
- Inside Sales
- Order Entry
- Telemarketing
- Property Management
- Telephone sales
- Relationship Building
- Customer Service
Timeline
Inside Sales Representative/Customer Service
Sportsmans Guide
08.2012 - 01.2024
Clinical Ambassador
Cornerstone Parking LLC
04.2011 - 05.2012
Residential Concierge
Draper and Kramer Property Management
03.2002 - 07.2010
Waiter/server
The Hard Rock Cafe
04.2001 - 11.2003
Sr. Conference Operator
Conference Call USA
04.1997 - 03.2000
Inside Sales Representative
Apple Vacations
02.1995 - 06.1997
some college - English/journalism
Northern Illinois University