Susanne Rankin
Louisville,KY
Summary
Results-oriented professional skilled in building and maintaining client relationships, with a strong focus on customer satisfaction and sales growth. Seeking a full-time Inside Sales Representative role that leverages my communication, negotiation, and problem-solving skills while driving revenue growth.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative/Customer Service
GM Sales
08.2025 - 08.2026
- Enhanced customer satisfaction by delivering attentive service, promptly addressing concerns, and providing tailored solutions.
- Provided accurate information to customers about product prices and stock levels to enhance satisfaction.
- Cultivated and strengthened relationships with key accounts to enhance sales performance.
- Used CRM software for order entry, inventory verification, shipping verification, and account records.
Corporate Account Sales Coordinator
ChemGroup
08.2022 - 10.2024
- Oversaw account management processes, focusing on client retention and strategic business development opportunities.
- Developed and maintained strong client connections by ensuring comprehensive support during the post-sales phase.
- Facilitated sales operations to enhance communication between sales teams and management.
- Ensured accuracy in documenting all sales activities to support effective client relationship management and streamline processes.
- Oversaw order processing and conducted thorough inventory verification to ensure prompt delivery and support sales initiatives.
Customer Service/Pharmacy Technician
Chewy
01.2020 - 08.2022
- Managed prescription processing to ensure accuracy and compliance with pharmacy regulations.
- Utilized pharmacy management software for inventory control and order processing.
- Implemented process improvements that reduced medication dispensing errors and increased patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Legal Project Specialist
ResCare, Inc
12.2016 - 03.2019
- Facilitated timely processing of subpoenas and attorney requests for medical and employment records across 43 states to support legal compliance.
- Coordinated document retrieval and evidence management to support legal teams throughout litigation processes.
- Led initiatives to digitize paper-based records, reducing physical storage needs significantly.
- Utilized encryption technologies and adhered to confidentiality policies to protect sensitive information, ensuring data security.
Lighting Project Specialist
Rexel USA, Inc
02.2013 - 12.2016
- Oversaw project timelines, adapting to unforeseen changes while ensuring deliverables met quality standards.
- Coordinated various projects at once, focusing on meeting deadlines while upholding exceptional output quality.
- Formulated detailed project timelines to guarantee on-time delivery of all deliverables.
- Coordinated efforts of cross-functional teams to refine project workflows and elevate overall operational efficiency.
- Delivered regular status updates to stakeholders, ensuring alignment with project milestones.
Inside Sales Support Specialist
Rexel USA, Inc.
04.2011 - 05.2013
- Utilized CRM software to track leads, manage customer interactions, streamline processes, maintain detailed contact logs, and account records.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Sacred Heart Academy
Louisville, KYSkills
- Inside sales
- Sales coordination
- Account management
- Cross-functional collaboration
- Customer relationship building
- Order management
- Customer complaint resolution
Timeline
Inside Sales Representative/Customer Service
GM Sales
08.2025 - 08.2026
Corporate Account Sales Coordinator
ChemGroup
08.2022 - 10.2024
Customer Service/Pharmacy Technician
Chewy
01.2020 - 08.2022
Legal Project Specialist
ResCare, Inc
12.2016 - 03.2019
Lighting Project Specialist
Rexel USA, Inc
02.2013 - 12.2016
Inside Sales Support Specialist
Rexel USA, Inc.
04.2011 - 05.2013
High School Diploma -
Sacred Heart Academy