Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jason Bohling

Jason Bohling

Eagle,NE

Summary

Highly experienced Customer Service Representative, known for exemplary team-building and detail-oriented, multi-tasking skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

27
27
years of professional experience

Work History

Inside Sales & Customer Service Representative

Johnstone Supply Company
03.2015 - Current
  • Answer HVAC wholesale customers' questions regarding products, prices and availability.
  • Manage friendly and professional customer interactions.
  • Manage over 50 calls per day, while also managing walk-in customers and online orders
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Exceed targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Record quantity of inventory by manual counts and information retrieved from computerized system

Assistant Manager

Dennis Supply Company
02.2010 - 03.2015
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Learned all roles in the store, to ensure duties covered daily

Customer Service Specialist

Dennis Supply Company
02.2001 - 03.2015
  • Addressed HVAC wholesale customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Increased sales by 10% through customer relationship building
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Bachelor of Arts - Organizational Leadership

Bellevue University, Bellevue, NE
12.2008

Associate of Applied Science - HVAC Installation, Repair And Refrigeration

Southeast Community College Area, Milford, NE
2000

Skills

  • Customer Retention Strategies
  • Upselling Products and Services
  • Understanding Customer Needs
  • Order and Refund Processing
  • Solving Customer Concerns
  • Effective Customer Communication
  • Inside Sales
  • Superior Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inside Sales & Customer Service Representative - Johnstone Supply Company
03.2015 - Current
Assistant Manager - Dennis Supply Company
02.2010 - 03.2015
Customer Service Specialist - Dennis Supply Company
02.2001 - 03.2015
Bellevue University - Bachelor of Arts, Organizational Leadership
Southeast Community College Area - Associate of Applied Science, HVAC Installation, Repair And Refrigeration

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Jason Bohling