Brianna Kelley
Fayetteville,TN
Summary
Adept at delivering exceptional customer service, I honed my skills at Junction 64, mastering multitasking and efficient communication. My ability to swiftly adapt and maintain high standards of cleanliness and organization, coupled with a positive attitude, significantly enhanced guest satisfaction and operational workflow. My experience includes proficient use of POS systems, underscoring my technical and interpersonal prowess.
Overview
5
5
years of professional experience
Work History
Server
Junction 64
11.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Sarges Shack
01.2020 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor Of Nursing - Nursing
University of Tennessee Southern
Pulaski, TNGraduate Certificate - Agricultural
Fayetteville High School
Fayetteville, TN05.2022
Skills
-customer service
-positive attitude
-working with the public
-ability to adapt quickly
Timeline
Server
Junction 64
11.2023 - 10.2024
Server
Sarges Shack
01.2020 - 04.2023
Bachelor Of Nursing - Nursing
University of Tennessee Southern
Graduate Certificate - Agricultural
Fayetteville High School
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