Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Brianna Knowles

Brianna Knowles

Jensen Beach,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Nicholas And Company
05.2024 - 12.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Provided exceptional customer service to ensure customer satisfaction
  • Developed strong relationships with customers by providing personalized assistance and support

Bar Back and Bartender

Island Root Kava Bar
01.2022 - 08.2022
  • Remained calm and poised during busy periods, promoting great customer service to guests
  • Greeted customers and provided excellent customer service
  • Made friendly conversation with customers to provide enjoyable bar experience
  • Effectively multitasked within fast-paced environment
  • Worked in close collaboration with team members to ensure customers received high-quality service
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions

Drive-Thru Cashier

KFC
03.2019 - 01.2022
  • Answered phone calls to assist customers with questions and orders
  • Took orders, prepared foods and processed payments in full-service establishment
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts
  • Processed customer payments quickly and returned exact change and receipts
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
  • Maintained knowledge of current menu items, prices, and promotions

Education

Associate of Science - undefined

Indian River State College
Ft. Pierce, FL

Highschool diploma - undefined

SunEd Highschool of North Broward
01.2017

Skills

  • Microsoft Certified
  • Complaint resolution
  • Customer relations
  • Multitasking and organization
  • High-energy attitude
  • Payment processing
  • Information security
  • Sales expertise

Timeline

Customer Service Representative

Nicholas And Company
05.2024 - 12.2024

Bar Back and Bartender

Island Root Kava Bar
01.2022 - 08.2022

Drive-Thru Cashier

KFC
03.2019 - 01.2022

Associate of Science - undefined

Indian River State College

Highschool diploma - undefined

SunEd Highschool of North Broward

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Brianna Knowles