Brianna Knowles
Jensen Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nicholas And Company
05.2024 - 12.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Provided exceptional customer service to ensure customer satisfaction
- Developed strong relationships with customers by providing personalized assistance and support
Bar Back and Bartender
Island Root Kava Bar
01.2022 - 08.2022
- Remained calm and poised during busy periods, promoting great customer service to guests
- Greeted customers and provided excellent customer service
- Made friendly conversation with customers to provide enjoyable bar experience
- Effectively multitasked within fast-paced environment
- Worked in close collaboration with team members to ensure customers received high-quality service
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Drive-Thru Cashier
KFC
03.2019 - 01.2022
- Answered phone calls to assist customers with questions and orders
- Took orders, prepared foods and processed payments in full-service establishment
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts
- Processed customer payments quickly and returned exact change and receipts
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Maintained knowledge of current menu items, prices, and promotions
Education
Associate of Science - undefined
Indian River State College
Ft. Pierce, FLHighschool diploma - undefined
SunEd Highschool of North Broward
01.2017
Skills
- Microsoft Certified
- Complaint resolution
- Customer relations
- Multitasking and organization
- High-energy attitude
- Payment processing
- Information security
- Sales expertise
Timeline
Customer Service Representative
Nicholas And Company
05.2024 - 12.2024
Bar Back and Bartender
Island Root Kava Bar
01.2022 - 08.2022
Drive-Thru Cashier
KFC
03.2019 - 01.2022
Associate of Science - undefined
Indian River State College
Highschool diploma - undefined
SunEd Highschool of North Broward
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