Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jessica Derival

Hollywood,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walgreens
Hollywood, FL
10.2020 - 05.2022
  • Assisted customers with solving IT issues they may be having with app and website.
  • Placed online orders in a timely manner and unlocked accounts with trouble shooting techniques.
  • Responded to customer requests for products, services and company information.

Cashier

Panera Bread
Aventura, FL
05.2021 - 02.2022
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Customer Service Representative

Chewy
Hollywood, FL
02.2018 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Arts - Political Science

University of Central Florida
Orlando, FL
05.2024

Skills

  • Effective Listening
  • Microsoft Certified
  • Order and Refund Processing

Timeline

Cashier

Panera Bread
05.2021 - 02.2022

Customer Service Representative

Walgreens
10.2020 - 05.2022

Customer Service Representative

Chewy
02.2018 - 09.2020

Associate of Arts - Political Science

University of Central Florida

Similar Profiles

CREATE PROFILE
Jessica Derival