Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Timeline
Hi, I’m

Kiara Coleman

Fort Stewart,GA
Kiara Coleman

Summary

Passionate and dedicated customer service professional with a proven track record of exceeding customer expectations. Adept at building strong rapport with clients through attentive listening, empathy, and problem-solving skills. Known for anticipating customer needs and delivering personalized solutions to ensure satisfaction. Committed to representing the company brand with professionalism and integrity.

Overview

7
years of professional experience

Work History

T-Mobile

Customer Service Representative
01.2020 - Current

Job overview

  • Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns.

CVS Health

Client Relation Specialist
08.2019 - 12.2020

Job overview

  • Collaborate cross-functionally with internal teams to develop innovative strategies and proposals.

Comcast

Call Center Representative
06.2017 - 07.2019

Job overview

  • Handle a high volume of incoming calls efficiently, managing call queues and adhering to established protocols and service level agreements.

Education

William M Raines High School

Diploma
05.2012

University Overview

Skills

  • Conflict Resolution
  • Effective Documentation Control
  • Task Management Tools
  • Interpersonal Awareness
  • Strong Verbal Communication
  • Quality Control
  • Effective Stress Management
  • Customer Feedback Analysis
  • Effective Communication
  • Remote Collaboration Expertise
  • Customer Relationship Management Systems
  • Client Support
  • Fast and Accurate Typing
  • Effective Conflict Resolution
  • Problem-Solving Skills
  • Effective Listening
  • Automated Workflow Solutions
  • Call Center Management
  • Effective Multi-Tasking
  • Advanced Problem Solving
  • Operational Process Optimization
  • Technical Skills
  • Effective Complaint Resolution
  • Effective Leadership
  • Effective Time Management
  • Advanced Computer Skills

Personal Information

Personal Information

Relocation: Anywhere

Availability
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Timeline

Customer Service Representative
T-Mobile
01.2020 - Current
Client Relation Specialist
CVS Health
08.2019 - 12.2020
Call Center Representative
Comcast
06.2017 - 07.2019
William M Raines High School
Diploma

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Kiara Coleman