Brandy Wilkerson
Macclenny,FL
Summary
Dedicated to providing exceptional customer service, consistently striving for customer satisfaction and actively contributing to the success of the company. Strongly motivated with a diligent work ethic, committed to delivering high-quality results. Recognized as a great team player, excelling in collaborative environments and thriving on working towards common goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
1
1
Certified Surgical Technologist
Work History
Customer Service Representative
HomeSafe Alliance
Houston, Texas
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and provided excellent customer service.
Customer Service Representative - Quality Service Representative
Suddath
08.2018 - 04.2024
- Communicating with customers through various channels
- Responding promptly to customer inquiries
- Acknowledging and resolving customer concerns
- Interacted with customers and Agencies
- Promoted sales
- Traveled to promote business to ensure customer satisfaction
- Experience with claims and handled complex customer claims
Certified Nursing Assistant
Macclenny Nursing and Rehab Center
01.2004 - 01.2018
- Provided proper resolutions to individual needs
- Responsible for daily data
- Provide patient care
- Promoted a positive, friendly, helpful environment
- Collaborated with management and team to improve quality and satisfaction of facility and customer
- Documented and maintained records
Certified Surgical Technologist
Advanced Dermatology Center
Jacksonville, FL
08.2018 - 09.2018
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
Education
Associates Degree -
Fortis College
Orange Park, Florida06.2018
Skills
Excellent written and verbal skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Service
- Customer Relations
- Call center experience
- Conflict Resolution
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Documentation
- Medical Terminology
- Vital signs monitoring
- Direct Patient Care
- Clinical Documentation
Certification
- M.A.G.I.C
- Customer service
- Cyber Security
- Diversity and Inclusion
- Certified Military Relocation Specialist
- CST - Certified Surgical Technologist
Timeline
Customer Service Representative
HomeSafe Alliance
05.2024 - Current
Certified Surgical Technologist
Advanced Dermatology Center
08.2018 - 09.2018
Customer Service Representative - Quality Service Representative
Suddath
08.2018 - 04.2024
Certified Nursing Assistant
Macclenny Nursing and Rehab Center
01.2004 - 01.2018
Associates Degree -
Fortis College
- M.A.G.I.C
- Customer service
- Cyber Security
- Diversity and Inclusion
- Certified Military Relocation Specialist
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