Yosselin Contreras
Tehachapi,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
All Finance LLC
Tehachapi, CA
04.2022 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Deed and Land Projects
All Finance LLC
Tehachapi
04.2022 - 06.2024
- Deeding processing
- Communication with customers via emails/phone
- AutoPal payments
- Contracts
- Communication with County Assessor Offices
- Splitting property projects
- Compiled data from various sources including aerial photographs, maps and remote sensing imagery.
- Communicated effectively with public to answer questions about forestry, conservation and sustainability.
Medical Assistant/Receptionist
Dr. Ana Reyna Internal Medicine
Tehachapi, CA
08.2019 - 03.2022
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
Student Certified Medical Assistant
AV Occupational Medicine
Lancaster
03.2019 - 05.2019
- Performed vitals, drew blood, performed EKG's, various lab tests, and injections
- Efficient filing, charting, and documenting
- Assisted doctor with examinations and procedures
- Translated for patients
- Pap smear
- Ear lavage
- Urinalysis.
Education
Certificate - Medical Assisting
San Joaquin Valley College
Bakersfield, CA06-2019
High School Diploma -
Tehachapi High School
Tehachapi, CA06.2015
Skills
- Excellent people skills
- Problem-solving
- Super communication skills
- Data Collection
- Paperwork Processing
- Credit card payment processing
- Problem-solving abilities
- Multi-Task Management
- Verbal communication
- Written communication
- Good filing skills
- Charting skills
- Documenting skills
- Organizational skills
- Assisting clients/customers
- Billing skills
- Coding skills
- Excellent computer skills
- Bilingual Interpreter
Timeline
Customer Service Representative
All Finance LLC
04.2022 - 07.2024
Deed and Land Projects
All Finance LLC
04.2022 - 06.2024
Medical Assistant/Receptionist
Dr. Ana Reyna Internal Medicine
08.2019 - 03.2022
Student Certified Medical Assistant
AV Occupational Medicine
03.2019 - 05.2019
Certificate - Medical Assisting
San Joaquin Valley College
High School Diploma -
Tehachapi High School