Amirrah Williams
Milwaukee,WI
Summary
Dynamic professional with a proven track record in enhancing customer service and sales at American Eagle Outfitters, Inc. Skilled in POS systems and exceptional at conflict resolution, I excel in fast-paced environments, boosting customer satisfaction and loyalty. Achieved significant improvements in productivity by leveraging excellent communication skills and a customer-first approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Franklin, WI
03.2024 - 01.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Sales Associate
American Eagle Outfitters, Inc
Wauwatosa, WI
04.2022 - 02.2024
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted inventories on a regular basis to track stock levels.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Conducted product demonstrations to highlight features and benefits.
Cashier
Pick N Save
West Allis, WI
08.2021 - 03.2022
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Nursing
University of Wisconsin, Milwaukee
Milwaukee, WI06-2028
High School Diploma -
Nathan Hale High School
West Allis, WI06-2024
Skills
- Complaint resolution
- Conflict resolution
- POS systems expert
- Customer service
- Time management
- Returns processing
- Liquor law compliance
- Customer assistance
- Cash register systems
- Credit and cash transactions
- Refund handling
- Upselling
- Promotional support
- Listening skills
- Excellent communication skills
- Self-checkout assistance
- Problem-solving
- Excellent people skills
Affiliations
- Cheerleader
- Team sports
- Painting
References
References available upon request.
Timeline
Customer Service Representative
Lowes Home Improvment
03.2024 - 01.2025
Sales Associate
American Eagle Outfitters, Inc
04.2022 - 02.2024
Cashier
Pick N Save
08.2021 - 03.2022
Bachelor of Science - Nursing
University of Wisconsin, Milwaukee
High School Diploma -
Nathan Hale High School