Brianna Kolar
City Market/Kroger
Roseville,MI
1
Language
9
years of professional experience
Dynamic hospitality professional with over 8 years of experience in hotel operations, restaurant service, and animal care. Proven expertise in quality control, customer service, and team leadership, consistently enhancing guest satisfaction and operational efficiency. Committed to fostering team success and delivering exceptional service while pursuing professional growth within the hospitality sector. Passionate about creating memorable guest experiences and driving continuous improvement in all aspects of service delivery.
Work History
Private Estate Caretaker/Front Desk Specialist
10 Months- Managed daily operations of private hospitality property to uphold security protocols and maintain high standards of property upkeep.
- Executed front desk operations, including managing guest arrivals, check-ins, and inquiries, while maintaining a high standard of professionalism and hospitality.
- Assessed property conditions through regular inspections, ensuring high standards of cleanliness and safety for guest accommodations and communal areas.
- Facilitated seamless daily operations to ensure guest satisfaction, property upkeep, and effective communication with owners, vendors, and service providers.
- Developed and implemented preventive maintenance schedules, reducing emergency repair incidents significantly.
- Streamlined inventory management for supplies and equipment, optimizing resource allocation across estate operations.
- Optimized energy efficiency with regular assessments of utilities usage and implementing conservation measures.
- Oversaw meticulous property presentation, ensuring rooms and facilities consistently adhered to quality and hospitality standards.
- Safeguarded confidential information and upheld responsibilities to maintain a high level of trust within the organization.
- Addressed guest concerns promptly by delivering effective solutions and fostering clear communication.
- Streamlined maintenance processes to ensure timely issue identification, repair documentation, and communication of updates to appropriate personnel.
- Enhanced guest satisfaction through effective organization and keen attention to detail, ensuring smooth operations in a dynamic environment.
Bakery Production Worker
10 Months- Maintained cleanliness and organization of the production area to meet health standards.
- Assisted in training new staff on production techniques and safety protocols.
- Monitored inventory levels of ingredients, ensuring timely replenishment for uninterrupted production.
- Implemented process improvements that enhanced workflow and reduced downtime during shifts.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.
- Shut down equipment at end of shift for line going down.
Hotel Room Inspector
2 Years- Inspect rooms to maintain high cleanliness, boosting guest satisfaction scores.
- Support kitchen operations to enhance food preparation and service efficiency.
- Provide attentive front-of-house service, improving guest experiences.
- Conduct thorough inspections, leading to measurable improvements in cleanliness.
- Collaborate with teams to ensure consistent quality and guest satisfaction.
Restoration Ecologist
2 Months- Assisted ecological restoration, enhancing biodiversity on permaculture farm
- Cleared jungle overgrowth, improving land usability and safety
- Maintained gardens, supporting sustainable agriculture practices
- Contributed to cabin construction, increasing employee housing capacity
- Collaborated on environmental projects, fostering team success
Camp Leader
6 Months- Supervised groups of up to 30 dogs in indoor/outdoor play sessions
- Identifying canine body language to prevent altercations
- Cared for and cleaned kennels, including working with Detroit Dog Rescue (DDR) dogs with behavioral challenges
- Applied quick decision-making skills to ensure a safe, structured environment
- Implemented structured play schedules, leading to noticeable improvements in dog behavior and increased client satisfaction.
- Collaborated with team members to develop training techniques, resulting in marked gains in dogs' obedience and social interactions.
- Monitored canine interactions to identify behavioral trends, enabling proactive adjustments and ensuring a harmonious play environment.
- Led team meetings to discuss goals, share updates, and promote a positive work environment.
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
Car Washer / Cashier
2 Years 9 Months- Processed customer payments and managed cash register transactions
- Operated high-pressure washing equipment to ensure vehicles were thoroughly cleaned and polished.
- Inspected vehicles for cleanliness standards and addressed any issues promptly.
- Trained new staff on cleaning techniques and safety protocols to enhance team efficiency.
- Implemented process improvements that increased workflow efficiency during peak hours.
- Monitored customer feedback to identify areas for service enhancement and satisfaction improvement.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Reduced water waste through the implementation of eco-friendly car washing practices.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Continuously surpassed productivity goals by optimizing workflow processes and collaborating with team members efficiently.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
- Executed thorough vehicle detailing services, resulting in enhanced customer satisfaction and repeat business.
Banquet Server
2 Years 6 Months- Coordinated logistics for banquet events, managing setup and breakdown processes to enhance guest experience during weddings and large gatherings.
- Orchestrated efforts with catering personnel to enhance overall guest satisfaction.
- Evaluated event feedback to implement improvements for future service quality enhancements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
High School Diploma
Skills
Professional Skills & Core Competencies
Front Desk
Hospitality & Guest Experience
Overseeing Front Desk Operations — Experienced
Guest Relations & Client Experience — Experienced
Event Coordination — Skillful
Leadership
Operations & Workplace Effectiveness
Team Leadership & Collaboration — Experienced
Coaching & Employee Support — Skillful
Quality Assurance & Quality Control — Skillful
Problem Solving/ Critical Thinking & Conflict Resolution/ De-escalation — Skillful
Time Management & Prioritization — Experienced
Situational Awareness & Observation Skills — Expert
Analytical Thinking & Deductive Reasoning — Skillful
Caretaker
Property & Environmental Management
Grounds Maintenance & Landscaping — Experienced
Ecological & environmental restoration — Experienced
Animal Care & Welfare Skills
Animal Health Monitoring & Daily Care Routines — Skillful
Feeding
Hygiene & Environmental Maintenance — Skillful
Animal Safety & Comfort Practices — Skillful
Food Service & Kitchen Operations
Food Service Operations — Skillful
Kitchen Operations & Workflow Management — Skillful
Food Preparation & Safety Practices — Experienced
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a 43% decrease in front desk calls.
- Received a job promotion within 2 months of hire date due to outstanding performance in Yellowstone national park.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Languages
English - Native
Interests
Documenting and sharing travel experiences.
Regularly practice mindfulness and meditation for overall wellness.
Personal Development and Self-Improvement
Community Cleanup
Avid Reader
I enjoy helping others and giving back to the community.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Knitting and Crocheting
Enjoying the art of baking and pastry-making
experimenting with recipes.
Backpacking and Hiking
Getting involved in local advocacy groups to promote positive change in the community.
Outdoor Recreation
Animal Care
Kayaking
Passionate about balancing physical health with mental and emotional wellness.
Animal Welfare Advocacy
Timeline
Private Estate Caretaker/Front Desk Specialist
Skiinn Condominiums
10.2025 - CurrentRead More
Bakery Production Worker
City Market/Kroger
10.2025 - CurrentRead More
Restoration Ecologist
Worldpackers on Big Island of Hawaii
11.2023 - 01.2024Read More
Hotel Room Inspector
Xanterra Travel Collection
04.2023 - 04.2025Read More
Camp Leader
Animal House at Michigan
09.2022 - 03.2023Read More
Car Washer / Cashier
Wash Pointe Car Wash at Roseville
12.2019 - 09.2022Read More
Banquet Server
Athena Hall at Roseville
03.2017 - 09.2019Read More
Roseville High School
High School Diploma
Read More