Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
THI HUONG PHAM

THI HUONG PHAM

Port Townsend,WA

Summary

Dynamic professional specializing in hotel management and guest relations. Known for strong problem-solving abilities and effective communication skills. Ready to leverage expertise to enhance service quality and improve guest experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist Supervisor

Airport Saigon Hotel
HO CHI MINH
12.2018 - 04.2026
  • Coordinated room reservations using hotel management software for optimal occupancy.
  • Provided information about hotel services, local attractions, and transportation options.
  • Oversaw front desk operations during shifts, ensuring smooth workflow and service quality.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Handled guest complaints professionally, escalating issues to management when necessary.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Greeted guests warmly and provided check-in assistance at the hotel entrance.

Outside Counter

VIAGS
HO CHI MINH
10.2017 - 04.2018
  • Handled customer complaints with empathy and professionalism.
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to enhance service quality and efficiency.
  • Maintained organized service areas for efficient customer interactions.

Education

Some College (No Degree) - Hotel Management

Saigontourist Hospitality College
HO CHI MINH

Skills

Hotel Management & Reservation

  • Guest Relations
  • Complaint Resolution

Service Quality Improvement

  • Client Communication
  • Technical & Administrative
  • Time Management

Problem Solving

  • Informational Assistance
  • Core Competencies
  • Fluent in Vietnamese
  • Interpersonal skills

Certification

  • English for Tourism Professionals

Timeline

Front Desk Receptionist Supervisor

Airport Saigon Hotel
12.2018 - 04.2026

Outside Counter

VIAGS
10.2017 - 04.2018

Some College (No Degree) - Hotel Management

Saigontourist Hospitality College
THI HUONG PHAM