Brianna Koller
Columbus,Ohio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Insurance Advisor
Matic Insurance Services
08.2021 - Current
- Analyzed and listened to customer needs to provide customized and affordable insurance solutions.
- Held team lead position mentoring new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Tested and provided helpful feedback on multiple projects that have helped increase sales and revenue.
Direct support Professional
Viaquest
11.2019 - 07.2021
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
Intern
Cincinnati Crane & Hoist
05.2019 - 08.2019
- Revamped the company website through WordPress and increased ecommerce sales.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted market research to determine which international locations would be best to target leading to well-informed decisions and successful outcomes
Student Caller
Student Enrollment Communication Center
09.2017 - 10.2019
- Enhanced caller engagement by utilizing strong communication skills and active listening techniques.
- Showcased knowledge about various school programs during conversations with potential students.
- Improved call efficiency by adhering to standardized scripts and guidelines while adapting to individual situations.
Education
Bachelor of Science - Business Administration
Bowling Green State University
Bowling Green, OH05.2021
Skills
- Goal-oriented mindset
- Customer follow-up
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Attention to detail
- Time management
- Team building and leadership
- Driven and determined
Languages
Spanish
Limited Working
Timeline
Insurance Advisor
Matic Insurance Services
08.2021 - Current
Direct support Professional
Viaquest
11.2019 - 07.2021
Intern
Cincinnati Crane & Hoist
05.2019 - 08.2019
Student Caller
Student Enrollment Communication Center
09.2017 - 10.2019
Bachelor of Science - Business Administration
Bowling Green State University
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