Brianna Koretski
League City,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Senior Customer Support Specialist
Medallion
League City, Texas
10.2023 - Current
- Documented customer interactions using CRM software to ensure accurate records.
- Managed escalated cases by coordinating with relevant departments for resolution.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Client Success Specialist II
Aya Healthcare
01.2021 - 06.2023
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Evaluated applications and associated documentation to determine eligibility.
Credentialing Analyst
AMN Healthcare
01.2021 - 01.2022
- Create urgency with healthcare providers via email and phone, to encourage timely and accurate document submission by establishing target dates and monitoring document submission progress in order to deliver comprehensive documentation to the client facility for an on-time assignment start date
- Coordinate with 3rd party vendors to determine appropriate dates, times, and locations for HP candidates to complete necessary compliance steps including drug screens, background checks, immunizations, etc
- Review healthcare providers' submitted requirements including licensure, certifications, screens and other critical documents using the data platform system to determine healthcare provider (HP) document status versus requirements needed for specific assignment in order to pursue outstanding requirements.
Medical Records Specialist
Family Healthcare Clinic, PSC
08.2017 - 12.2020
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Prepared new files according to company needs and schedules.
Education
Arizona State University
08.2022
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Creative Problem Solving
- Customer Account Management
- Escalation management
References
References available upon request
Education and Training
other
References
References available upon request.
Timeline
Senior Customer Support Specialist
Medallion
10.2023 - Current
Client Success Specialist II
Aya Healthcare
01.2021 - 06.2023
Credentialing Analyst
AMN Healthcare
01.2021 - 01.2022
Medical Records Specialist
Family Healthcare Clinic, PSC
08.2017 - 12.2020
Arizona State University
Similar Profiles
Christopher RichterChristopher Richter
Security Officer at MedallionSecurity Officer at Medallion
Quisha EdwardsQuisha Edwards
Security Officer at MedallionSecurity Officer at Medallion
Matt PelosoMatt Peloso
SVP - Head of Sales at MedallionSVP - Head of Sales at Medallion
Amy LucasAmy Lucas
5th Grade ELA Teacher at Danbury Elementary School5th Grade ELA Teacher at Danbury Elementary School
Robert OlsenRobert Olsen
Captain at Edison ChouestCaptain at Edison Chouest