Brianna Lara
Oxnard,CA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Adept at leveraging service- and team-oriented nature to meet needs of bakery customers with speed and accuracy. Knowledgeable about cakes, pastries and other bakery products.
Overview
3
3
years of professional experience
Work History
Waitress, Cashier and Bakery Manager
Cheesecake Factory Inc
01.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Rio Mesa High School
Oxnard, CANo Degree -
Ventura College
Ventura, CASkills
- Food Safety Regulations
- Total Payment Calculation
- Merchandising Skills
- Issue Refunds
- Accurate Money Handling
- Customer Relations
- Kitchen Support
- Safe Handling Standards
Timeline
Waitress, Cashier and Bakery Manager
Cheesecake Factory Inc
01.2021 - Current
High School Diploma -
Rio Mesa High School
No Degree -
Ventura College
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