Brianna Lawson
Conroe
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Inbound Marketing Specialist
Facility Solutions Group
07.2024 - Current
- Streamlined communication processes, leading to improved collaboration between departments.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Office Manager
The Woodlands Garage Door Service
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Lead Preschool Teacher
HighPointe Academy
04.2023 - 07.2023
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted and supervised twenty children through entire school day.
- Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
Office Manager
Omni Construction Services
08.2022 - 04.2023
- Created weekly schedules for office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Hotworx 24, Infrared Fitness Studio
01.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized gym environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Administrative Assistant
The Woodlands Garage Door Service
06.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
05-2025
Associate of Science - Criminal Justice
Lone Star College System
12.2021
Dental Assisting
Houston Dental Assistant School
08.2020
High School Diploma -
Conroe High School
05.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Billing
- Scheduling and calendar management
- Payroll Processing
- Microsoft Word, Outlook, Powerpoint, Excell
- Delegating work assignments
Education
Conroe, TX,Houston, TX,Spring, TX,Huntsville, TX
Timeline
Inbound Marketing Specialist
Facility Solutions Group
07.2024 - Current
Office Manager
The Woodlands Garage Door Service
08.2023 - Current
Lead Preschool Teacher
HighPointe Academy
04.2023 - 07.2023
Office Manager
Omni Construction Services
08.2022 - 04.2023
Assistant Manager
Hotworx 24, Infrared Fitness Studio
01.2022 - 08.2022
Administrative Assistant
The Woodlands Garage Door Service
06.2020 - 01.2022
Associate of Science - Criminal Justice
Lone Star College System
Dental Assisting
Houston Dental Assistant School
High School Diploma -
Conroe High School
Bachelor of Science - Criminal Justice And Psychology
Sam Houston State University
Similar Profiles
Kevin DisciorioKevin Disciorio
Journeyman Electrician at Facility Solutions GroupJourneyman Electrician at Facility Solutions Group
Brad ReaganBrad Reagan
Vendor Specialist at Facility Solutions GroupVendor Specialist at Facility Solutions Group
FNU Anup VedamurthyFNU Anup Vedamurthy
Senior Project Engineer at Facility Solutions GroupSenior Project Engineer at Facility Solutions Group
MARCO CONTRERASMARCO CONTRERAS
Journeyman Electrician at Facility Solutions GroupJourneyman Electrician at Facility Solutions Group
Terok MarakTerok Marak
Project Support Associate (6-month Contract) at Public Health Engineering DepartmentProject Support Associate (6-month Contract) at Public Health Engineering Department