Brianna Lawson
Guyton,GA
Summary
I'm a Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional, knowing how to drive increased sales, improving buying experience and always ready to help customers. Enthusiastic Waitress with knowledge about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.
Overview
8
8
years of professional experience
Work History
Waitress
Houlihans
Savannah, GA
06.2020 - Current
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Sales Associate
Target
Savannah, GA
03.2020 - Current
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
Waitress
Cuscowilla On Lake Oconee
Eatonton, GA
10.2019 - 03.2020
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
Shift Leader
Jersey Mike's Subs
Pooler, Georgia
05.2018 - 10.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Assigned daily employee tasks and monitored activity and completion
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Evaluated employees' strengths and assigned tasks based upon experience and training
Sales Associate
Five Below Inc.
Pooler, Georgia
03.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Processed product returns and assisted customers with other selections
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Prepared merchandise for sales floor by pricing or tagging
Sales Associate
Levis
Pooler, Georgia
09.2016 - 08.2017
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Sales Associate
Journeys
Pooler, GA
06.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Prepared merchandise for sales floor by pricing or tagging
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Education
High School Diploma -
South Effingham High School
Guyton, GA05.2017
Massage Therapy
Polk State College
Winter Haven, FLMassage Therapy
Georgia Military College
MilledgevilleSkills
- Leadership communications
- Answering incoming calls
- Extremely organized
- Inventory organizing
- Excellent customer service skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Waitress
Houlihans
06.2020 - Current
Sales Associate
Target
03.2020 - Current
Waitress
Cuscowilla On Lake Oconee
10.2019 - 03.2020
Shift Leader
Jersey Mike's Subs
05.2018 - 10.2019
Sales Associate
Five Below Inc.
03.2018 - 10.2018
Sales Associate
Levis
09.2016 - 08.2017
Sales Associate
Journeys
06.2015 - 02.2016
High School Diploma -
South Effingham High School
Massage Therapy
Polk State College
Massage Therapy
Georgia Military College
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