BRIANNA LEE
Southfield,Michigan
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Machine Operator
Ford
Dearborn, MI
07.2024 - Current
- Adjusted machine settings according to production requirements.
- Troubleshoot malfunctions in equipment or processes.
- Comply with company policies regarding quality control procedures.
- Executed product checks for accuracy with the use of calipers, micrometers, and gauges.
- Collaborate with other departments when necessary for successful completion of projects.
- Carry out regular safety checks on machinery prior to operation.
- Record production information such as quantities produced and materials used on daily logs.
Care Team Representative
Sedgwick
Southfield, MI
06.2021 - 05.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Provisioning Agent
Concentrix
Warren, MI
02.2019 - 05.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Local Truck Driver
Universal Dedicated
Hamtramack, MI
05.2015 - 01.2019
- Checked vehicle before and after trips to ensure tire pressure, oil, and other fluid levels were adequate.
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
- Verified contents of inventory loads against shipping papers.
- Followed appropriate safety procedures for transporting hazardous materials.
- Operated equipment such as air brakes, automatic transmissions, power steering, CB radio, andGPS system.
Data Entry Clerk
Advanced Customer Services
Remote, MI
01.2012 - 05.2015
- Research required information using available resources
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Follow up customer calls where necessary.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Identified discrepancies between source documents and entered data.
- Maintained confidentiality of sensitive information entered into the system.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
High School Diploma -
Michigan Virtual Charter Academy
Grand Rapids, MI06.2012
Skills
- Communication
- Customer service
- Decision-making
- Integrity
- Leadership
- Organization
- Problem-solving
- Teamwork
- Technical Troubleshooting
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Typing Proficiency
- Microsoft Office Suite
- Information Verification
- Claims
Timeline
Machine Operator
Ford
07.2024 - Current
Care Team Representative
Sedgwick
06.2021 - 05.2024
Provisioning Agent
Concentrix
02.2019 - 05.2021
Local Truck Driver
Universal Dedicated
05.2015 - 01.2019
Data Entry Clerk
Advanced Customer Services
01.2012 - 05.2015
High School Diploma -
Michigan Virtual Charter Academy