Tailor Brooks
Fort Worth
Summary
Seeking role as Insurance Adjuster with 7 years of experience in customer service and claims investigation. Proven expertise in handling First Notice of Loss assessments, resolving customer inquiries, and conducting detailed vehicle inspections. Strong skills in analytical thinking, attention to detail, and effective communication, ensuring accurate and efficient claims processing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Machine Operator
Sterigenics
Fort Worth, TX
01.2025 - Current
- Operate and monitor sterilization equipment, ensuring products meet strict safety and quality standards.
- Follow GMP (Good Manufacturing Practices) and company protocols to maintain compliance in a regulated environment.
- Perform routine equipment checks, basic troubleshooting, and report any malfunctions to maintenance teams.
- Accurately complete production logs, batch records, and documentation in accordance with company and FDA guidelines.
- Load and unload materials, ensuring proper handling and tracking of medical products.
- Maintain a clean and organized work area in compliance with safety and sanitation standards.
- Collaborate with team members and supervisors to meet daily production goals and deadlines.
- Adhere to all safety procedures, including proper use of PPE and hazardous material handling.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Owner
The Rayne Experience
Fort Worth, TX, United States
05.2023 - Current
- Develop comprehensive event planning strategies to enhance customer engagement and satisfaction.
- Lead post-event evaluations to gather feedback, driving continuous improvement in service offerings.
- Manage financial aspects, including budgeting, financial reporting, and tax preparation, ensuring stability.
- Coordinate logistics for diverse events, ensuring seamless execution and high-quality experiences.
Customer Service Agent
Fred Loya Insurance Company
Remote, TX, United States
05.2023 - 06.2024
- Provided professional and courteous service to both internal and external stakeholders.
- Responded accurately and efficiently to inquiries regarding customer policies.
- Processed payments and transactions with precision and timeliness.
- Identified customer needs related to policies and offered suitable solutions.
- Conducted follow-ups on quotes, renewals, and cancellations to ensure customer satisfaction.
- Maintained an organized work environment to boost operational efficiency.
- Conducted First Notice of Loss assessments, including detailed vehicle inspections.
Title Specialist
Clay Cooley
Fort Worth, TX, United States
05.2018 - 05.2023
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Managed escalated issues with professionalism, resulting in quick resolutions and sustained positive customer relationships.
- Implemented best practices for database management, improving the accuracy of customer records and interactions.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations.
Education
High School Diploma - General Education
Dunbar Senior High School
Fort Worth, TX05.2018
Skills
- Customer Relations
- Small Business Operations
- Relationship Building
- Verbal and Written Communication
- Project Management
- Business Management
- Strategic Planning
- Communication
- Decision-Making
- Time Management
- Customer Service
- Conflict Resolution
- Attention to Detail
- Analytical Thinking
- Computer literacy
- High volume customer service
- Effective communication
- Ability to Work Effectively Both Independently and as Part of a Team
- Data entry
- Claims Investigation
Certification
Adjuster License
Timeline
Machine Operator
Sterigenics
01.2025 - Current
Owner
The Rayne Experience
05.2023 - Current
Customer Service Agent
Fred Loya Insurance Company
05.2023 - 06.2024
Title Specialist
Clay Cooley
05.2018 - 05.2023
High School Diploma - General Education
Dunbar Senior High School