Brianna Le, MHA
Orlando,FL
Summary
Motivated, strategic individual skilled in relationship building and healthcare sales. Detail oriented with leadership experience and interpersonal skills necessary to provide superior service to internal and external customers.
Overview
6
6
years of professional experience
Work History
Clinical Outreach Manager
Charlie Health
10.2023 - Current
- Establishes and nurtures relationships with industry professionals and referral sources ranging from primary care physicians, specialists, and other healthcare professionals across Central Florida to enhance community awareness and promote services.
- Regularly communicates with referral partners via in person visits, virtual meetings, emails, and other unique methods.
- Overachieves on quarterly KPIs including activating approx. 21 new referring accounts and over 75 qualified opportunities, while supporting clients through admissions pipeline.
- Growing territory to current state from cold market, instilling excitement and trust from community partners in the organization's mission.
Business Development Representative
Complete Care
11.2021 - Current
- Oversees and coaches direct report while strategically collaborating with colleagues to create, build, and manage relationships within 120 referral sources.
- Maintains extensive knowledge of company products and services to provide top-notch expertise to referring providers and patients.
- Brings in new business through successful networking strategies and overachieving by 200% monthly.
- Utilizes SalesForce to handle current portfolio and prospective leads.
- Identifies new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieves or exceeds company-defined sales quotas by 20%-500%.
Medical Staff Services Intern
Orlando Health Corporate
05.2021 - 08.2021
- Facilitated 8 new provider orientations and presented research project to improve and establish new provider onboarding experience.
- Assisted in coordination of 15 medical department meetings at multiple hospital campuses.
- Actively communicated with hundreds of providers for recredentialing and processing of observerships to include chief of staff and department heads.
- Supervised and delegated day to day tasks of colleagues.
Front Office Assistant
Central Florida Endocrine & Diabetes Consultants,
10.2020 - 04.2021
- Addressed over 85 patients from various backgrounds to practice per day, improving overall customer service and engagement.
- Collected copays and account balance payments and updated account records to ensure up to date demographics.
- Ensured full schedule for providers and ancillary services by contacting and scheduling new and returning patients on daily basis.
Store Manager
Domu
08.2018 - 09.2020
- Oversaw guest relations and team of 15 direct reports to ensure exceptional experience for 200-280 guests per service in dining room with only 74 seats in 5.5 hours.
- Drove store sales, averaging $60,000 weekly.
- Maintained scheduling and payroll duties for 30 employees while keeping labor costs below 30%.
- Collaborated with upper management to quickly adapt operational changes and ensure success of business.
Education
Master of Healthcare Administration -
University of Central Florida
Orlando, FLBachelor of Science - Health Sciences
University of Central Florida
Orlando, FLSkills
- Effective Communicator
- Problem solver
- Customer focused
- Collaborative Team Player
- Proactive
- Leadership
Timeline
Clinical Outreach Manager
Charlie Health
10.2023 - Current
Business Development Representative
Complete Care
11.2021 - Current
Medical Staff Services Intern
Orlando Health Corporate
05.2021 - 08.2021
Front Office Assistant
Central Florida Endocrine & Diabetes Consultants,
10.2020 - 04.2021
Store Manager
Domu
08.2018 - 09.2020
Master of Healthcare Administration -
University of Central Florida
Bachelor of Science - Health Sciences
University of Central Florida
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