Kristelle Yepez
Nutley,NJ
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Store Sales Associate
Size Unlimited
09.1984 - 03.1985
- Increased store sales by providing exceptional customer service and product knowledge.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
- Maintained a clean and organized store environment to enhance customer experience.
- Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Trained and supervised new employees to use selling strategies and apply best practices.
Public Information Intern
Public Informative Dept
09.1986 - 05.1988
- Supported public relations managers with writing, researching and preparation of materials
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Coordinated media interviews with organization staff, board members and volunteers.
- Collaborated with internal teams on various projects to promote organizational initiatives effectively.
- Proofread written materials before publication, upholding the highest standards of grammatical accuracy and clarity of message.
Case Technician
Hudson County Welfare
06.1987 - 01.1990
- Improved case processing efficiency by streamlining workflows and implementing best practices.
- Reduced case backlog by prioritizing high-impact cases and diligently working through assigned caseloads.
- Enhanced customer service for clients with timely and accurate communication regarding case status updates.
- Collaborated with team members to ensure all necessary information was collected, reviewed, and documented for each case.
- Maintained comprehensive electronic case files in accordance with data protection regulations.
- Contributed to a positive work environment through effective communication, active listening, and teamwork.
- Adhered to strict deadlines while maintaining high-quality work standards, ensuring efficient case resolution times.
- Completed database queries and generated reports.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Researched statutes, decisions, legal articles, and codes.
Real Estate Agent
One Stop Realty
05.2003 - 05.2010
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
Deputy Clerk
Department Of Labor
02.1990 - 11.2013
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting the clerk''s office operations.
- Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
Education
Bachelor of Arts - Economics
New Jersey City University
Jersey City, NJ06.1991
Bachelor of Arts - Liberal Arts And General Studies
New Jersey City University
Jersey City, NJ06.2000
Skills
- Sales Expertise
- Product and Service Sales
- Verbal and Writing Communication
- Bilingual (Spanish & English)
- Financial Transactions
- Account Development
- Correcting Discrepancies
- Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Real Estate Agent
One Stop Realty
05.2003 - 05.2010
Deputy Clerk
Department Of Labor
02.1990 - 11.2013
Case Technician
Hudson County Welfare
06.1987 - 01.1990
Public Information Intern
Public Informative Dept
09.1986 - 05.1988
Store Sales Associate
Size Unlimited
09.1984 - 03.1985
Bachelor of Arts - Economics
New Jersey City University
Bachelor of Arts - Liberal Arts And General Studies
New Jersey City University