Erick Quinonez
Mesquite,TX
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven ability to enhance customer experiences and streamline operations. Bilingual in Spanish and English, with strong organizational skills and expertise in data entry. Recognized for training teams and achieving merchandising goals in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Store Sales Associate
REI
Dallas, TX
10.2024 - Current
- Focused on enhancing customer experience by ensuring proper outdoor fittings and promoting Co-op membership and MasterCard.
- Strived to provide knowledgeable assistance to customers by delivering accurate advice on products.
- Stocked merchandise and organized displays to maintain a visually appealing store environment.
- Collaborated with a team of two to three members daily to ensure effective communication and support in completing tasks.
Animal Control Officer
City of Dallas
Dallas, TX
05.2024 - 08.2024
- Provided customer service during high-pressure animal control situations, ensuring safety and satisfaction.
- Responded promptly to dispatch calls, establishing contact with callers on scene.
- Compiled detailed incident reports documenting citizen and animal information to support effective responses.
- Entered data accurately into computer systems to maintain organized records.
- Distributed reports to staff, facilitating efficient access to information for follow-up activities.
Warehouse Worker/ Art Handler
Blue Print
Dallas, TX
04.2023 - 10.2023
- Provided exceptional customer service at clients' homes, carefully handling furniture and art pieces to enhance the delivery experience.
- Delivered furniture and art pieces to customers, ensuring careful handling of high-value items.
- Ensured careful handling of all high-value items to maintain quality.
- Performed warehouse duties, including unboxing, building, tagging, and organizing items for efficient storage.
- Received and inspected incoming shipments for quality and accuracy.
Product Flow
Best Buy
Dallas, TX
09.2021 - 02.2023
- Managed warehouse operations, organizing truck product deliveries to optimize workflow and enhance service delivery.
- Oversaw large team to meet warehouse demands, allocating assistance effectively to ensure all tasks were completed by deadline.
- Executed customer order picks in fast-paced environment, ensuring timely delivery to meet customer expectations.
- Performed merchandising and planogramming to maintain accurate product displays.
- Verified display arrangements against planograms, making necessary updates.
Set up Crew
Dallas Arboretum and Botanical Garden
Dallas, TX
08.2019 - 08.2021
- Coordinated crew setup for weddings, ensuring adequate chairs, tables, stage, and dance floor placement.
- Assessed planning sheets for compliance with wedding coordinator's requirements, ensuring accurate setup and placement.
- Coordinated storage and relocation of furniture for arboretum side jobs, optimizing space utilization.
- Performed service tasks during holidays to enhance arboretum operations and guest experience.
Merchandiser Supervisor
Fry's Electronics
Dallas, TX
10.2017 - 07.2019
- Trained team members on effective merchandising techniques and company standards.
- Led team meetings to communicate goals, updates, and best practices for merchandising.
- Coordinated multiple projects, prioritizing tasks to meet merchandising goals.
- Tracked item movements, monitoring inbound and outbound product percentages.
- Managed data entry for inventory, ensuring accurate stock levels.
Education
High school diploma -
John horn high school
Mesquite, TX06-2016
Skills
- Customer support and service
- Telephone communication
- Sales reporting
- Warehouse management system expertise
- Clerical experience
- Google Docs and Microsoft Office
- Microsoft Outlook and PowerPoint
- Data collection and entry
- Organizational skills
- Retail inventory management
- Supervisory experience
- Communication skills
- Grammar expertise
- Visual merchandising
- Grammar proficiency
Languages
- English, Fluent
- Spanish, Fluent
- Portuguese , Beginner
Timeline
Store Sales Associate
REI
10.2024 - Current
Animal Control Officer
City of Dallas
05.2024 - 08.2024
Warehouse Worker/ Art Handler
Blue Print
04.2023 - 10.2023
Product Flow
Best Buy
09.2021 - 02.2023
Set up Crew
Dallas Arboretum and Botanical Garden
08.2019 - 08.2021
Merchandiser Supervisor
Fry's Electronics
10.2017 - 07.2019
High school diploma -
John horn high school