Summary

Overview

Work History

Education

Skills

Timeline

Stefanie Flores Cruz

Allentown,PA

Summary

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

years of professional experience

Work History

Store Sales Associate

DECA Commissary

Patuxent River, MD

06.2019 - 08.2022

Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Transportation Dispatcher/Customer Service Rep.

REGENCY FURNITURE /MID ATLANTIC WAREHOUSE

Brandywine, MD

08.2018 - 01.2019

Handled incoming calls and emails from customers regarding issues with deliveries.
Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details.
Scheduled and dispatched drivers to locations

SUPERVISOR/DISPATCHER | A.M.A METROPOLITAN BUS AUTHORITY -SAN JUAN, P.R

01.2012 - 01.2018

CUSTOMER SERVICE AND DEALING WITH CUSTOMER COMPLAINTS/COMMENDATIONS.
OVERSEEING ROAD SERVICE ASSIGNED BUSES AND ROUTES, ROUTE PERFORMANCE, INCIDENTS,.
ETC.
PROCESSES ROUTE OPENINGS, ISSUE RESOLUTIONS.
USE OF COMPUTER SYSTEM TO RETRIEVE SCHEDULED INFORMATION AND DATA ENTRY.
PROVIDES CUSTOMER SUPPORT BY RESPONDING TO QUESTIONS AND CONCERNS REGARDING.
CUSTOMER TRIPS INCLUDING NO SHOWS, CANCELLATIONS AND MISSED TRIPS.
COMPLETES A VARIETY OF DAILY REPORTS AND CLERICAL DUTIES.
ANSWER AND DIRECT CALLS TO APPROPRIATE PERSONNEL.
MANAGES EMERGENCY SITUATIONS FOR VEHICLE OPERATORS; PUBLIC; ACT AS LIAISON BETWEEN.
THE CARRIER AND EMERGENCY SERVICES.

SUPERVISOR HOUSEKEEPING

01.2010 - 01.2012

SUPERVISED.

HOUSEKEEPING AND CUSTOMER SERVICE

EL CONQUISTADOR HOTEL AND RESORT VILLAS

FAJARDO, PR

01.2009 - 01.2010

HOUSEKEEPING

HOTEL SAN JUAN ABD CASINO

SAN JUAN, PR

01.2002 - 01.2008

KOCO CUISINE.
CUSTIMERSERVICE & SERVER.