Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dominic Letcher

Summary

At Finish Line, Inc, I excelled as a Store Sales Associate, leveraging my expertise in customer service and cash register operation to enhance shopping experiences and boost loyalty. Recognized for my problem-solving abilities and teamwork, I consistently delivered results that surpassed expectations, earning multiple customer service awards and the title of Employee of the Month. I am a Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

1
1
year of professional experience

Work History

Store Sales Associate

Finish Line, Inc
10.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Received empploye of the month as well as multiple customer service awards

Education

High School Diploma -

Deer Valley High School
Glendale, AZ
05.2025

Skills

  • Goal-Oriented
  • Store maintenance
  • Money Handling
  • Order Processing
  • Customer Service
  • Cash Register Operation
  • Merchandise Display
  • Product Knowledge
  • Flexible Schedule
  • Customer Engagement
  • Retail Sales
  • Teamwork and Collaboration
  • Suggestive Selling
  • Customer Needs Assessment
  • Conflict Resolution
  • Problem-Solving

Interests

I am a very active person and spend a lot of my free time in the gym and or playing sports when im not doing this I am spending time with family or friends, I am an energetic and outgoing person so keeping active is very important to me Additionally I love the outdoors, for me this falls underneath the workout category due to my harsh hiking conditions i thrive in There is a lot say and many things that make up my personality so I look forward to making personal connections with my fellow employees and customers

Timeline

Store Sales Associate

Finish Line, Inc
10.2023 - Current

High School Diploma -

Deer Valley High School

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Dominic Letcher