Ashley Lenard

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed efficient cash register operations.

In December of 2018, I was involved in a car accident which led to myself having seizures and being diagnosed with Epilepsy. During these years I have undergone multiple screenings, tests and medications to figure out the source of my seizures and how to maintain them. As of March 2023, I have been seizures free for 2 years and have been off all medications for 1 year and 6 months. During this time, I also collected disabilty and currently still am until deemed to be able to hold and maintain a job for at least a year. In March of 2023 I starter actively looking amd seeking a job. In July of 2023, Family Dollar gave me the chance to make this happen and currently I am still a employee. I have not had any seizures and my medical condition has continued to not affect me in any way on and off my job.

• Improved team productivity by implementing efficient scheduling and task delegation processes.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
• Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
• Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
• Strengthened relationships with key clients through regular communication and proactive problemsolving.
• Led successful cross-functional projects to drive business growth and improve operational efficiency.
• Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
• Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
• Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
• Implemented cost-saving measures through careful budget planning and expense analysis to maximize profitability.
• Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
• Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
• Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
• Facilitated interdepartmental communication to streamline processes while maintaining consistency in achieving organizational objectives.
• Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
• Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
• Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
• Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
• Negotiated contracts with vendors and suppliers, securing favorable terms to reduce overall operating costs.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Evaluated employee performance and coached and trained to improve weak areas.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives, and communication goals.
• Achieved results by working with staff to meet established targets.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Streamlined operational processes by implementing efficient workflow management strategies.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Managed cross-functional teams for successful project completion and timely delivery.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Enhanced team productivity by providing effective training programs and performance management systems.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
• Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
• Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
• Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
• Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Mitigated business risks by working closely with staff members and assessing performance.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Raised property accuracy and accountability by creating new automated tracking method.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Raised property accuracy and accountability by creating new automated tracking method.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Reviewed sales and gross profit report to assess company efficiency.
• Developed strategy to increase sales and drive profits.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored security to protect employees, customers and property.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed senior-level personnel working in marketing and sales capacities.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Promoted store loyalty programs to increase repeat business and bolster customer relations.
• Collaborated with management to develop strategies for improving the overall shopping experience.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
• Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
• Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
• Conducted regular audits of register funds, minimizing potential losses due to theft or error.
• Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
• Developed strong relationships with repeat customers through friendly service interactions.
• Contributed to a positive work environment by proactively addressing conflicts among team members.
• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Received and processed customer payments.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Trained team members on cash register operation and cash handling.
• Operated POS cash register and equipment to collect payments.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Increased customer loyalty and retention.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
• Monitored areas for security issues and safety hazards.
• Interpreted and enforced operating instructions, procedures and safety rules.
• Led cashiers and associates in providing thoughtful customer service.
• Controlled merchandise zoning and monitored compliance with merchandising guidelines.
• Maintained stock to meet expected customer demand.
• Educated employees on register use, merchandising, and customer service.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Resolved escalated customer disputes with special actions such as discounts.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Mentored new team members on sales software system operation.
• Alleviated customer service needs with policy-appropriate solutions.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Facilitated and logged store opening, closing, and shift changes.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Maintained and updated security protocols for front desk operations.
• Managed staffing levels to provide optimal support for cash register operations.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Set and updated employee schedules to fulfill gaps based on expected customer demands.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Checked personal identifications during alcohol and tobacco sales.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Identified and resolved discrepancies and errors in customer accounts.