BRIANNA LILLWITZ
Hermitage,TN
Summary
Healthcare professional with a strong background in outpatient services and program management, including strategic planning, budget oversight, and family-centered care coordination. At Monroe Carell Jr. Children’s Hospital, I led initiatives that improved access to resources and streamlined service delivery. Proficient in Epic, Workday, and Sharepoint applications, stakeholder engagement, and data-driven decision-making. I’m eager to contribute to Optum by supporting the Clinical Initiatives team and assist in coordinating and implementing clinical program initiatives and pilots.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Program Manager, Family Resource Center
Monroe Carell Jr. Children’s Hospital at Vanderbilt – Vanderbilt University Medical Center (VUMC)
02.2024 - Current
- Oversaw the creation, coordination, and execution of family-centered programs, aligning initiatives with strategic goals and community needs.
- Managed program budgets, ensuring fiscal responsibility and alignment with institutional priorities.
- Led staff development efforts, providing training, mentorship, and performance guidance to enhance service delivery.
- Spearheaded operational support for Champ’s Cupboard, a newly launched hospital-based food insecurity initiative designed to screen admitted families for nutritional needs and provide immediate relief through tailored food assistance.
- Coordinated screening logistics and tracked voucher distribution for families who screened positive, ensuring timely and dignified access to resources.
- Managed partnerships with Community Supported Agriculture (CSA) to expand offerings, including fresh produce bags alongside frozen meals and heart-healthy, non-perishable food boxes.
- Streamlined workflows between clinical staff, social services, and food vendors to maintain program integrity and responsiveness.
- Played a key role in program growth and sustainability, contributing to data collection, reporting, and continuous improvement efforts.
- Delivered direct support to families and patients, including emotional guidance, logistical coordination, and resource navigation.
- Facilitated access to community services by providing referrals and assisting with applications for financial aid, scholarships, and disability accommodations.
- Supported basic needs through housing assistance, budgeting guidance, and supply coordination.
- Collaborated with family members and interdisciplinary teams to provide holistic support tailored to individual needs.
- Championed innovation by introducing new ideas and technologies to improve program efficiency and client outcomes.
- Maintained strong communication with internal departments, hospital leadership, and external partners to foster collaboration and service integration.
- Provided daily direct administrative support to the Director, facilitating smooth operations within the Patient and Family Centered Care department.
- Managed complex calendars, scheduled meetings, and coordinated travel arrangements, ensuring optimal time management and efficiency.
- Maintained confidential records and documentation in compliance with HIPAA and organizational policies.
- Demonstrated cultural sensitivity and professionalism in all interactions with patients, families, and staff.
Exercise Specialist Coordinator
Corewell Health
10.2021 - 08.2023
- Reviewed patients medical history, medication dosage/frequency, and performed vitals and/or electrocardiograms (EKG) prior to the cardiologist entering.
- Planned, developed and conducted graded exercise testing.
- Monitored patient’s activity, physiological response, and adherence to the exercise sessions.
- Provided specific exercise prescription to individuals based on age, culture and orthopedic considerations.
- Analyzed external monitor findings utilizing appropriate technology and processed report according to protocol.
- Assisted in management of patients with implantable devices, including but not limited to triage, entering and tracking data, reviewing remotes, performing in-clinic interrogations, and scheduling patients as needed.
- Provided patient education talking points and/or individual and group counseling and teaching regarding principles of a healthy lifestyle.
- Assisted with new employee orientation and training.
- Prepared patients charts prior to visits by assuring they had medical records up-to-date and scanned into their chart.
- Requested records from other healthcare facilities via fax.
Physical Therapy Technician
Duly Health And Care
07.2020 - 08.2021
- Trained and experienced in using Epic to gain access of patients’ records including future appointments, accepting referrals from outside doctors, and checking insurance status for approval.
- Assisted receptionists with typing and faxing therapist progress reports in a timely manner.
- Performed basic functions such as patient check-in, co-pay collection, chart preparation, and answering phones, checking patient’s future appointments, insurance policy, and referral status.
- Set up and performed modalities including electric stimulation, ultrasound, cold pack, and hot pack with clinician’s instruction.
- Provided proper patient set-up and exercise as prescribed by the therapist.
- Monitored patient responses/safety and discussed with therapist as necessary.
- Utilized appropriate education techniques including demonstration, return demonstration, and cuing.
- Took inventory and was responsible for ordering supplies for the entire facility.
Student Observer
ATI Physical Therapy
05.2018 - 08.2018
- Completed 100+ observational hours.
- Watched physical therapists and PT technicians and took notes on successful strategies.
- Helped clean and sanitize all equipment and stations used to prevent cross-contamination.
Education
Bachelor of Science - Allied Health Sciences
Grand Valley State University
Allendale, MI04-2020
Skills
- Workday, Sharepoint, and Epic experience
- Knowledge of insurance policies and billing protocols
- Medical terminology knowledge
- Proficient in Microsoft Office applications
- Excellent communication skills with customers/patients
- Agile learner
Accomplishments
· Received Presidential Gold Award for Overall Academics
· Made the Dean’s List
· Member of The National Society of Collegiate Scholars (NSCS)
Certification
- Basic Life Support (BLS) certified
- Advanced Cardiac Life Support (ACLS) certified
Timeline
Program Manager, Family Resource Center
Monroe Carell Jr. Children’s Hospital at Vanderbilt – Vanderbilt University Medical Center (VUMC)
02.2024 - Current
Exercise Specialist Coordinator
Corewell Health
10.2021 - 08.2023
Physical Therapy Technician
Duly Health And Care
07.2020 - 08.2021
Student Observer
ATI Physical Therapy
05.2018 - 08.2018
Bachelor of Science - Allied Health Sciences
Grand Valley State University