Brianna Logan
Saint Peters,MO
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Professional Patient Care Technician with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Barnes Jewish St. Peters Hospital
07.2024 - Current
- Monitor vital signs and report changes to nursing staff, ensuring timely medical interventions when necessary.
- Assist nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintain clean and safe environment to promote patient safety and comfort.
- Enhance patient satisfaction by providing compassionate and attentive care.
- Respond to patient requests for supplies and personal comfort items such as extra blankets.
- Assist in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assist with feeding and monitored intake to help patients achieve nutritional objectives.
- Perform blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provide high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
CNA
Clipboard Health
09.2020 - Current
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Observed and reported unusual symptoms and changes to charge nurse
- Used mobility devices to transport patients
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Distributed drinking water and nourishment to residents
- Answered signal lights, bells or intercom systems to determine resident needs
- Supported needs of 15+ residents under long-term care.
Call Center Representative
Paychex Inc
05.2022 - 10.2023
- Maintained strong call control and quickly worked through scripts to address problems
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
DSP
Maurizi ISL
01.2020 - 09.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Supervised medication administration, personal hygiene and other activities of daily living
- Followed care plan and directions to administer medications
- Assisted individuals in learning and developing new skills
- Tracked and reported clients' progress based on observations and conversations
- Transported clients to doctor's appointments and errands
- Used approved crisis intervention techniques in emergency situations
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge
CNA
Southampton Place
06.2018 - 01.2020
- Guided individuals to bathrooms and cared for incontinence needs
- Recognized and reported abnormalities or changes in patients' health status to nursing staff
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs
- Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions
- Provided physical support to assist patients with bathing, dressing and toileting
- Turned and repositioned bedridden patients to prevent bedsores
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds
CMA
Mill Creek Assisted Living
08.2015 - 05.2018
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
- Maintained medication stock and cleaned patient rooms and equipment
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life
- Assessed patient needs in response to medications
- Obtained, recorded and reported patient vital signs for medication administration
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests
Crew Member
McDonald's
01.2013 - 07.2015
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Wiped down tables and equipment, swept and refilled stock
- Served food quickly for positive guest experiences
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Prepared quality products while maintaining portion control and presentation within service goal times
- Assisted management with inventory control and stock ordering
- Processed payments on cash register and counted back bills and change to patrons
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, AZ04.2026
GED -
Job Point
Columbia, MO03.2016
Skills
- Verbal and Written Communication
- Customer Data Confidentiality
- Call Center Operations
- Data Entry
- Monitoring Fluids
- General Housekeeping Ability
- Patient Relations
- Problem Identification
- Critical Thinking
- Client Education
- Decision Making
- Supportive Personality
- Caring Companionship
- Blood glucose testing
- Patient observation
- CPR certification
- Vital signs monitoring
- Catheter care
- Specimen collection
- Infection control
- Phlebotomy techniques
- Patient positioning
- Emergency response
- Patient education
- Patient hygiene management
- Feeding assistance specialist
Certification
- Certified Nursing Assistant
- Basic Life Support (BLS) Certification - American Heart Association 2024
- Level 1 Medication Aide
- Insulin Certified
- CPI
Languages
English
Timeline
Patient Care Technician
Barnes Jewish St. Peters Hospital
07.2024 - Current
Call Center Representative
Paychex Inc
05.2022 - 10.2023
CNA
Clipboard Health
09.2020 - Current
DSP
Maurizi ISL
01.2020 - 09.2020
CNA
Southampton Place
06.2018 - 01.2020
CMA
Mill Creek Assisted Living
08.2015 - 05.2018
Crew Member
McDonald's
01.2013 - 07.2015
- Certified Nursing Assistant
- Basic Life Support (BLS) Certification - American Heart Association 2024
- Level 1 Medication Aide
- Insulin Certified
- CPI
Bachelor of Science - Nursing
Arizona College of Nursing
GED -
Job Point