BRIANNA LOMAN
Waukesha,WI
Summary
Customer Service Representative
Strategic, results-driven professional with demonstrated success in elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Wauwatosa Recreation Department
Wauwatosa, WI
04.2024 - Current
- Performed administrative duties such as data entry, billing inquiries, and account maintenance.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective customer relationships through active listening, problem-solving, and follow-up communication.
Customer Service Representative
Aptive Environmental
Provo, UT
03.2019 - 09.2023
- Effective communicator with customers and operational leaders using all forms of technology
- Prepare numerous reports for customer satisfaction
- Assist customers with appointment scheduling and payments
- Participated in group collaboration to meet customers' expectations
Assistant Manager
Papa Murphy's Take 'n' Bake Pizza
Pewaukee, WI
04.2014 - 03.2019
- Assist manager with daily operations
- Customer service
- Cashier/ money handling
- Food preparation
Education
Associate in Science (A.S.) - Veterinary Technician Candidate
Gateway Technical College
Elkhorn, WI08-2026
High School Diploma -
Waukesha North High School
Waukesha06.2016
Skills
- Communication
- Typing
- Organization
- Management
- Multitasking
- Efficiency
Certification
- CPR
Timeline
Customer Service Specialist
Wauwatosa Recreation Department
04.2024 - Current
Customer Service Representative
Aptive Environmental
03.2019 - 09.2023
Assistant Manager
Papa Murphy's Take 'n' Bake Pizza
04.2014 - 03.2019
Associate in Science (A.S.) - Veterinary Technician Candidate
Gateway Technical College
High School Diploma -
Waukesha North High School
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