Brianna Lopez
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Shipping Clerk
TransPak
Phoenix, AZ
02.2023 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Picking Lead
TransPak
Phoenix, AZ
02.2023 - Current
- Train and mentor pickers, especially new or temporary staff, on picking methods, safety.
- Monitor team performance, productivity, and adherence to company standards.
- Provide feedback to warehouse workers and escalate issues to warehouse supervisors or managers when needed.
- Promote a positive and productive work environment by motivating staff and resolving minor conflicts.
- Ensure quality standards are met for all picked items .
- Assist with cycle counts or inventory audits as required.
- Report inventory discrepancies (damaged or missing items).
- Provide updates on picking progress and potential delays.
Shift Leader
Panda Express
Phoenix, AZ
03.2020 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Pan American Charter School
Phoenix, AZ2021
Skills
- Workplace cleanliness
- Shipping software
- Attention to detail
- Punctual and reliable
- Package handling
- Warehouse software systems
- Inspection and quality control
- Heavy lifting
- Data entry
- Pallet jack use
- Microsoft office
- Forklift
- Bilingual
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Shipping Clerk
TransPak
02.2023 - Current
Picking Lead
TransPak
02.2023 - Current
Shift Leader
Panda Express
03.2020 - 09.2021
Pan American Charter School