Brianna Luecke
Gem Lake,MN
Summary
Experienced Customer Service Supervisor bringing 5+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Circulation Customer Service Supervisor
Press Publications
05.2018 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Collaborated with and contributed to social media team to ensure alignment with traditional news content
- Manage customer accounts to track payment history and update as needed for the advertising department and accounts payable
- Manage payroll for paper deliverers and contract employees
- Compile and enter data for the Circulation Audit
Personal Care Attendant
Accracare
06.2008 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted patients with self-administered medications
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities
- Enhanced client satisfaction by providing attentive and personalized care tailored to individual needs.
- Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
Education
Bachelor of Science - Marketing Communications
University of Wisconsin - River Falls
River Falls, WI12.2015
Associate of Arts - Liberal Arts And General Studies
Century College
Saint Paul, MN05.2013
Skills
- Customer Relations
- Training and mentoring
- Account Management
- Schedule Management
- Payroll and budgeting
- Adobe Creative Cloud
- Microsoft Office
- Web Design
- Social Media: Facebook, YouTube, Instagram, etc
Certification
- Teaching English as a Foreign Language through i-to-i TEFL
Timeline
Circulation Customer Service Supervisor
Press Publications
05.2018 - Current
Personal Care Attendant
Accracare
06.2008 - Current
Bachelor of Science - Marketing Communications
University of Wisconsin - River Falls
Associate of Arts - Liberal Arts And General Studies
Century College
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