BRIANNA MALACHI
Irvington,N.J
Summary
Professional customer service agent with strong interpersonal skills and a goal- oriented personality. Able to multitask and handle customer complaints with utmost courtesy.Strong team player character. Phone system management and presentation planning.
Overview
9
9
years of professional experience
Work History
Receptionist
New Vista
01.2021 - Current
- Greeting and welcoming guests and providing them with a positive long lasting impression of the rehabilitation center, directing guests and assisting them in any questions they may have, scheduling appointments as well as follow ups and providing referrals Keeping a clean area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Call Center Representative
Sutherland Health Care Solutions
02.2018 - 12.2020
- Managing large amounts of inbound and outbound calls in a timely manner, following call center scripts as given while also providing world class customer service; resolving client issues as well as answering any questions they may have while listening to their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Customer Service Associate
Walgreens
Irvington, NJ
01.2016 - 08.2018
- Managing customers concerns with the objective of maintaining positive customer relationships, interacting daily with customers to listen to concerns, resolve problems and recommend products and services as per the need of each individual
- Money management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
General Studies
Franklin High School
Somerset, Nj2013
Skills
- World Class customer service, money management, Microsoft Word, Microsoft
- Excel, Citrix and many other phone systems
- Call Screening
- Call Answering and Routing
- Patient Reception
- Facility Safety
- Reception Desk Management
- Answer Telephone Calls
- Visitor Check-In
- Telephone Skills
- Customer and Client Relations
- Confirming Transactions
Timeline
Receptionist
New Vista
01.2021 - Current
Call Center Representative
Sutherland Health Care Solutions
02.2018 - 12.2020
Customer Service Associate
Walgreens
01.2016 - 08.2018
General Studies
Franklin High School